Business Credit Card Collections Specialist

Location:

4224 Ridge Lea Road, Amherst New York

We are not your typical Collections team!

At KeyBank, we pride ourselves on being client advisors. We appreciate our business clients, and our team excels at offering professional and courteous service to them.

KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more.

Equipment is provided. Customer skills are essential to success in this role.

Training Hours & Location: Training is 100% on-site for the 1st 3-weeks of employment at our office in Amherst NY. Hours are from 8:00am to 5:00pm ET, Monday – Friday.

Location after Training: This role is Hybrid - requiring 2 days in the office each week, after training.

Regular Hours:
Monday - Thursday between 8:00am & 9:00pm ET
Friday 8:00am to 4:30pm ET
Every other Saturday from 8:00am to 12:00pm ET

JOB SUMMARY

Engage with business clients via phone to resolve account delinquencies and provide professional, solutions-oriented service.

ROLES AND RESPONSIBILITIES

• Communicate with clients primarily by phone to help resolve account delinquencies.
• Provide courteous and effective service, offering solutions to bring accounts current.
• Handle high transaction volumes accurately and efficiently.
• Meet established production goals and deadlines.
• Manage and diffuse challenging client situations independently.
• Collaborate as part of a team and assist in training new staff as needed.

REQUIRED QUALIFICATIONS

• High School Diploma or GED equivalent
• Minimum 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership abilities.
• Ability to work independently and as part of a team.
• Proficient in handling pressure and meeting deadlines.
• Analytical skills for research and problem solving.
• Exceptional attention to detail.
• Demonstrated ability to handle multiple tasks accurately.

QUALIFICATIONS NICE TO HAVE

• Previous experience training or mentoring others.
• Adaptability to changing environments.

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 05/22/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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