Sales Support Specialist

Job Title: Sales Support Specialist at Sash and Door
Location: Henrietta, NY
Pay: $26/hour (Pay is dependent on experience)
Reports To: Operations Manager

Position Summary
The Sales Support Specialist plays a key role in supporting the inside and outside sales team by handling customer inquiries, preparing quotes, processing orders, and coordinating with operations to ensure accurate and timely fulfillment. This position is ideal for someone who enjoys working with contractors, builders, and homeowners and takes pride in providing dependable, detail-oriented service.

Key Responsibilities:
Customer & Sales Support

• Support inside and outside sales staff with quotes, pricing, and order entry
• Answer incoming calls and emails from customers regarding products, availability, and order status
• Assist customers with basic product selection and specifications (windows, doors, millwork, stairs, hardware, etc.)
• Maintain strong working relationships with repeat contractor and builder customers

Order Processing & Coordination

• Enter sales orders accurately into the company’s system
• Coordinate with yard, warehouse, and dispatch teams to ensure correct and timely deliveries
• Review orders for completeness, pricing accuracy, and special delivery requirements
• Communicate backorders, substitutions, and delivery changes to sales staff and customers

Administrative & System Support

• Maintain customer accounts, pricing files, and product information
• Prepare order confirmations, invoices, and supporting documentation
• Assist with returns, credits, and customer follow-up as needed
• Support sales reporting and basic inventory inquiries

Qualifications & Skills

• High school diploma or equivalent required
• Previous experience in sales support, customer service, or building materials preferred
• Familiarity with construction materials or willingness to learn product lines quickly
• Strong attention to detail and organizational skills
• Comfortable using computers, order entry systems, and basic Microsoft Office tools
• Clear communication skills with customers, drivers, and coworkers
• Ability to multitask in a fast-paced, seasonal environment

Personal Attributes

• Reliable, punctual, and team-oriented
• Customer-focused with a problem-solving mindset
• Respectful of company values, coworkers, and long-standing customer relationships
• Comfortable working in a family-owned business where teamwork and flexibility matter

Work Environment

• Office-based role with frequent interaction with sales staff, yard, and dispatch
• Standard weekday schedule; occasional overtime based on business needs
• Fast-paced environment, especially during spring and summer months

Benefits

• Competitive hourly pay based on experience
• Medical, Dental, & Vision insurance
• 401k
• Paid time off and paid holidays
• Stable, long-term employment with a locally owned company