Product Manager

Product Manager

About Titan
Titan is an AI holding company transforming IT services with its Augmented AI platform. We acquire and partner with the best Managed Service Providers (MSPs) and embed AI at the core of their operations, empowering technicians to work faster, smarter, and more strategically. Our augmented AI platform enables MSPs to scale like technology companies while delivering faster resolutions, better uptime, and more proactive, personalized support for their customers.

In under a year, we’ve raised over $70M from General Catalyst, acquired market-leading MSPs like RFA, and deployed agents seeing real-world impact to productivity. Our team bring together AI product expertise from Scale AI, Google, MIT, and Stanford with private equity experience from H.I.G. Capital and seasoned MSP executives who have led some of the industry’s top providers. Joining Titan means helping to redefine how work is done in IT Services and building a $100B company.

About the Role
As a Product Manager at Titan, you’ll own the end-to-end lifecycle of AI agent development - from customer discovery to deployment at scale. You’ll work directly with MSP leadership, engineering, and the AI team to design solutions that integrate seamlessly into real-world workflows. This role blends deep customer empathy with strong technical understanding, and you’ll have the opportunity to shape the product vision from the ground up.

What You’ll Do

• Build, design, and optimize AI agents in close collaboration with customers - mapping workflows, diagnosing pain points, and delivering measurable outcomes.

• Embed with strategic customers to understand their business challenges and become a trusted advisor on their AI roadmap.

• Partner with engineering to translate customer needs into clear product requirements and tight feedback loops.

• Develop and maintain a product vision, roadmap, and feature backlog for your portfolio of agents.

• Collaborate with GTM and design teams to ensure seamless deployments and strong adoption.

• Represent Titan externally in customer and prospect meetings, pilots, and industry events.

Who You Are

• 2-6 years of relevant experience in product management, consulting, engagement management, or as a founder/operator.

• Strong technical acumen - comfortable understanding AI workflows, data flows, and integration constraints.

• Exceptional communication skills with the ability to influence both technical and business stakeholders.

• Proven track record in environments with high ambiguity, rapid iteration, and cross-functional ownership.

• Bonus: experience with AI/ML-powered products, enterprise automation, or IT services.