Venue Coordinator

VENUE COORDINATOR

 About Resident:

Resident is not a restaurant. We are a VC-backed culinary events platform that is reimagining where, when, and how people dine. We leverage the 'sharing' economy, similar to Uber and Airbnb, to host our Michelin-grade events in underutilized luxury spaces across NYC. After 2,000+ events and quadrupling our business in both 2021 and 2022 (1500% growth over 2 years), we were named by Inc Magazine as the #1 fastest-growing dining company in the US (381st overall) - and we’re just getting started!

We bring in chefs from the world’s best restaurants to host intimate dinners in luxury apartments and members-only clubs. With experience at restaurants including Blue Hill, Carbone, Eleven Madison Park, Noma, and Per Se, we merge the elegance of Michelin dining with the excitement of a dinner party.

Our brand’s focus is centered around planning and executing experiences ranging from client entertainment dinners, cocktail parties, fashion shows, brand activations, press events, and more for Fortune 1000 brands, production management companies and private clients. See here for our private events presentation. In addition to hosting private events, we host ticketed dinners for the public to build brand awareness.

Select investors include Valor Equity Partners (invested in: Tesla, SpaceX, Reddit), Bienville Capital (invested in: Zola, Qualia, and Ro), Quality Branded (owners of: Smith & Wollensky, Quality Italian), and Mike Kennedy (co-owner: Olmsted + Maison Yaki).

The Role  

We are looking to bring on a series of Venue Coordinators to join the Resident team. In this role, you will be responsible for overseeing space operations during rentals and guaranteeing that all those onsite follow the space’s rules and regulations. Resident Venue Coordinators are tasked with providing exceptional service to our clients while coordinating onsite operations and ensuring the protection of our partnered venues.

Shifts for this role are staffed on an as-needed basis and may fluctuate seasonally. The ideal candidate is expected to be key-holding and comfortable with a high level of responsibility across staff management and client servicing.

Responsibilities  

• Facilitate communication between clientele and production/facilities managers
• Ensure that the space and facilities are provided and maintained in a clean, organized state
• Maintain consistent and transparent communication with Resident Production Team
• Open and close access to facilities per rental agreement including but not limited to locking up the premises, ensuring all utilities are functioning in working condition, etc
• Check in with key building team member(s) in union-staffed, tenant-shared, residential, or commercial buildings upon arrival/departure
• Communicate and enforce the space’s rules and regulations with clientele, vendors, security, and cleaning personnel
• Ensure staffing personnel are accessible during load in, event, and load out for clientele and vendors
• Maintain scheduling of staffing personnel to ensure timely arrival/departure and quorum to be met (must flag any arrival delays immediately to the Resident Production Team)
• Flag and address any incidents or inquiries that arise during rental period, with approval from Resident Production Team as-needed
• Perform inventory checks at the end of each day and flag if additional supplies are needed (i.e. cleaning supplies, equipment, etc)
• Maintain communication with clientele regarding their rental times and any potential overtime charges 3 hours prior to the end of their space access per day
• Complete pre and post event walkthrough with the clientele with proper documentation (i.e. photos, videos, etc)
• Ensure all post event procedures are executed appropriately
• Perform light maintenance/janitorial duties as needed per space
• Provide accurate and updated availability for scheduling purposes

Qualifications  

• You’re proactive, solution-oriented, patient, and have a positive attitude.
• 2-3 years of hospitality and/or event experience required
• Ability to multitask and maintain composure in a client-facing role
• Great interpersonal and communication skills
• Exceptional organizational and time prioritization skills
• Willingness to work long hours, nights, weekends, and holidays – flexible schedule required. Must have a minimum availability of two 6-hour or one 12-hour shift(s) per week. 
• Must be at least 21 years old

The Team   

We’re a team of driven individuals bent on reimagining a modern event booking platform. We’re a small team (though not for long!) looking for someone to have an active hand in defining our company’s culture. You’ll be a great fit if:   

• You are energized by using your persistence, tenacity, and grit to find a way to get to a solution.  
• You are a team player and work cross-functionally in a highly collaborative way
• You’ve got a get-it-done mindset.  
• You have a fun likeable personality. Easy to get along with but driven and focused. 

Resident is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.