Associate Technical Analyst

Associate Technical Analyst Location New York, NY (Chelsea area) :

FlexTrade Systems is a global leader in building a high-performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. We have a long history spanning 23 years in the industry, 500+ employees spanning 10+ offices in North America, Europe and Asia, and a worldwide client base both from buy- and sell-side firms, FlexTrade Systems is an industry pioneer and global leader in broker-neutral, trading platforms for equities, foreign exchange, options, futures, and fixed income. It is an exciting time to join FlexTrade. Each line of business and region is in different growth phases. Across its functional teams, FlexTrade is taking bold steps to transform its business and approach positioning itself for the next phase of growth.

Why FlexTrade?

Building great company requires like-minded smart people with Innovative ideas, passion, and creativity. We thrive upon collaboration, hail from all walks of life and speak dozens of languages. We are passionate about equality and integrity with a #belonging and #inclusive culture and we give you the freedom to create an impact, together. All this while having fun at work!

About the Position

The Client Services team provides first line support to our clients, from both the FlexTrade offices as well as from the field.

Successful staff members on the Client Services team must be able to view problems from the client's perspective and deliver accurate solutions to the issues raised in a timely manner. An inquisitive nature is a must because many problems don't have obvious solutions, and the root cause may be something not obviously related to the symptoms exhibited.

The Client Services team needs to be able to maintain "situational awareness" such that they can manage the first level call with the customer, and effectively utilize the team resources across Flextrade required to solve problems, whether the cause requires networking, connectivity, level 2 or development support.

Technical Analysts must maintain a positive and professional attitude under pressure, handle customers who can be difficult and aggressive, and strive to provide the highest quality and effective support service.

• Excellent written and verbal communication skills
• Proactive and objective approach to problem solving
• Ability to perform under pressure
• Ability to develop a strong working relationship across team other departments
• Able to manage workload and allow flexibility to accommodate customer needs
• Develop strong clients relationships
• Strong understanding of the financial markets, and trading and clearing business flows
• Understand the compliance rules and regulations which govern the financial industry
• Working knowledge of trading systems and network infrastructure
• Participates in the team shift schedule and assists with occasional weekend work, out of town, and out of hours escalation as required
• Series 7 , 63, 55

** FlexTrade Systems, Inc. does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an authorized agreement for a particular SOW (Statement of Work) in place is hired: such resumes are deemed the sole property of FlexTrade Systems, Inc.**

**FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.**