Family Worker

Good Shepherd Services
Bronx, NY
The Family Worker provides a variety of home-based supportive services and case management activities for families participating in the North Bronx prevention program in order to ensure child safety, well-being, and family stability. The Family Worker also carries administrative and organizational responsibilities to support the overall program operation.

Reports To: Social Work Supervisor

Location: 2471 Morris Ave. Bronx, NY

Hours: 35 Hours/Week; Non-exempt

  • Salary Range 40-45k Annually Based on Relevant Experience***

Major Duties

  • Collaborate closely with and assist the Case Worker/Social Worker to conduct frequent home and office visits with families to monitor child safety and ensure family stability where indicated.
  • Create and maintain linkages to important community resources and assist families in accessing these resources, including medical and mental healthcare, affordable housing, childcare, and public benefits.
  • Accompany participants to designated meetings and appointments for educational, medical, or treatment purposes, and/or to government and other community agencies in order to assist and encourage families in their progress towards meeting goals.
  • Manage basic administrative and organizational tasks for the program including obtaining needed consent forms and medical/educational records to update case records, preparing case tracking lists, and monitoring report submissions to ensure the meeting of time-sensitive milestones.
  • Complete statistical/written reports in required databases (Connections and PROMIS) including accurate and timely progress notes for contacts made with participants and summaries of school and treatment reports received.
  • Greet and welcome visitors and participants and respond to calls while covering the reception area as needed to support program.
  • Attend community-based and funder-provided training and informational sessions and share knowledge and resources with staff and participants.
  • Engage in crisis intervention activities as needed during periods of family instability, helping to de-escalate conflict and ensure safety.
  • Support the use of the Solution-Based Casework and Family Treatment/Rehabilitation models with all families.
  • Attend and participate in program staff meetings, as well as related agency training as appropriate.
  • Perform other duties as assigned.

Qualities Sought

  • Works to create and support a respectful and collegial environment.
  • Handles administrative and clerical tasks with professionalism and competence, ensuring the success and effectiveness of the program at large.
  • Creates, embodies and supports a learning environment, regularly participating in training and professional development to augment case management skills and knowledge.
  • Offers and receives feedback and suggestions in a strength-based and constructive manner.
  • Dedicated to being a team player and active contributor to achieve the vision and mission of the program and agency.
  • Energetic, empathic, honest, genuine, professional, creative, and committed to making a positive contribution to families, the program, the community, and the agency as a whole.

Qualifications

  • High School diploma is required; some college is preferred.
  • Bilingual in English/Spanish required.
  • Proficiency in Microsoft Office (Outlook, Excel, and Word) required.
  • At least one year of related experience working with children or families in a community-based setting is preferred.
  • Familiarity with Connections and PROMIS databases a plus.
  • Must be able to travel and feel comfortable making home visits throughout Bronx.
  • Willingness to understand and be sensitive to varied cultures & backgrounds.
  • Must have a proven record of successfully navigating New York City entitlement programs.
  • Must work a maximum of two evenings per week, as needed.
  • Must work with participants from a strength-based, youth and family development, and trauma-informed practice approach.
Posted 2025-09-30

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