Customer Service Representative (Portugu...

Job Title: Customer Service Representative
Location: Scotia, NY 12302 (Onsite)
Hours: 8:00 AM – 5:00 PM
Hire Type: Direct Hire
Pay Range: $20–$25 per hour

Position Overview
We are seeking a professional, customer-focused Customer Service Representative to support client accounts from order placement through production and delivery. This role is ideal for someone who excels at communication, enjoys coordinating details, and is committed to delivering a positive customer experience. While the position includes some billing-related support, the primary emphasis is on customer service and job coordination.

Key Responsibilities

• Customer Service & Client Support
• Serve as the primary point of contact for customer inquiries via phone and email
• Assist customers with questions related to orders, pricing, timelines, and delivery
• Provide timely, clear, and professional communication to ensure customer satisfaction
• Resolve customer concerns efficiently and escalate issues when necessary
• Maintain accurate customer records and document interactions in internal systems
• Build and maintain strong, long-term client relationships through excellent service
• Print Production & Order Coordination
• Coordinate print and promotional product orders from entry through production and fulfillment
• Communicate job details clearly with internal production teams
• Monitor job progress and provide updates to customers as needed
• Troubleshoot order or production issues to support on-time delivery

Qualifications

• 2–4 years of experience in customer service or a customer-facing role
• Experience in a manufacturing, print, or production environment preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficiency with computer systems, CRM tools, and Microsoft Excel
• Detail-oriented with strong problem-solving skills
• Positive attitude and a customer-first mindset

Work Environment & Benefits

Comprehensive benefits package including:
Health, dental, and vision insurance
401(k) with company match
Paid time off, sick time, and paid holidays
Life and disability insurance
Flexible spending account (FSA)
Tuition reimbursement
Employee assistance program
Opportunities for growth and cross-training

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)