Manager volunteer
None,
E-Commerce Manager (Volunteer) Organization Mentor A Promise (MAP) Location Remote (with potential NYC-based collaboration) Type Volunteer About Mentor A Promise Mentor A Promise (MAP) is a youth-centered nonprofit dedicated to supporting students ages 5–18 experiencing housing instability in New York City. Through mentorship, social-emotional learning, academic enrichment, and creative expression, we create safe, consistent, and empowering spaces for young people to grow, thrive, and succeed. We believe every child deserves a promise kept — and we work every day to make that promise real. MAP’s fashion initiative, Thread & Promise, uses design and apparel to raise awareness and generate support for our programs. Every piece carries a story of mentorship, resilience, and hope. Role Overview We are seeking a Volunteer E-Commerce Manager to lead the digital storefront and online presence for Thread & Promise. This role will involve setting up, managing, and optimizing our e-commerce platform, ensuring customers enjoy a seamless shopping experience while supporting MAP’s mission. The ideal candidate has a blend of technical and creative skills, with experience in online retail and a passion for purpose-driven fashion. Key Responsibilities- Set up and manage the Thread & Promise online store (Shopify, Squarespace, WooCommerce, or similar)
- Upload and maintain product listings with accurate descriptions, images, and pricing
- Oversee order processing, fulfillment coordination, and customer inquiries
- Monitor inventory and collaborate with design/production teams on availability
- Optimize site navigation, design, and checkout flow for usability and conversions
- Track e-commerce analytics and generate sales reports
- Support digital marketing campaigns, promotions, and product launches
- Ensure branding and storytelling are consistent across the platform
- Proven experience in e-commerce management or online retail operations
- Familiarity with platforms like Shopify, Squarespace, WooCommerce, or similar
- Strong understanding of digital merchandising, product listings, and checkout flows
- Ability to analyze sales and traffic data to inform improvements
- Excellent organizational and problem-solving skills
- Strong communication and collaboration abilities
- Passion for mission-driven work and socially conscious fashion
- Experience in nonprofit or social enterprise e-commerce
- Knowledge of SEO, Google Analytics, and e-commerce marketing strategies
- Familiarity with email marketing and CRM tools
- Basic design skills for product imagery and graphics (Canva, Photoshop, or similar)
- Hands-on experience managing an e-commerce platform for a purpose-driven brand
- Opportunities to combine technical skills with creative storytelling
- Collaboration with a mission-driven, passionate team
- A portfolio project showcasing e-commerce management with social impact
- Letters of recommendation and professional references for future opportunities
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