Linen and Laundry Attendant - Waldorf Astoria New York

After undergoing a transformative restoration, The Waldorf Astoria New York is now open and has reignited its magnetic allure.  The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. 

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Want to learn more? Hotel Website , Instagram, Facebook , YouTube

Classification:  Full-Time

Shift: Various – must be available to work weekdays, weekends, and holidays.

Pay Rate:  The pay rate for this role is $29.6447-$39.1929 per hour and is based on applicable and specialized experience and location.

Union Position: This position is part of the Local 6 Union which requires  complete open availability . We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.  You must be comfortable with a schedule and hours that may vary from week to week.

What will I be doing?

As a Linen and Laundry Attendant, you will play a crucial role in ensuring that all linens are transported and processed to the highest standards, supporting the hotel’s commitment to providing exceptional guest service. You will manage the flow of clean and soiled linens between various areas of the hotel, while maintaining meticulous attention to detail in the handling and care of linens. Your role will be instrumental in ensuring that inventory levels are maintained and coordinating laundry pickups, contributing to the seamless operations of our luxury hotel. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Transport linens and laundry between designated hotel areas, ensuring careful handling of all items.
• Maintain inventory of linens, ensuring proper stock levels and keeping accurate records of items in circulation.
• Schedule and coordinate laundry and linen pickups with the designated laundry service provider, ensuring timely collection and delivery of clean linens.
• Perform light in-house laundry duties, including the washing, drying, folding, and storing of items as required.
• Ensure the quality and cleanliness of all linens, conducting thorough inspections to maintain the pristine appearance of the hotel’s linen supply.
• Maintain cleanliness and organization of the laundry and storage areas, ensuring all equipment and supplies are in good working condition.
• Respond to any guest service issues related to linens in a timely, professional, and efficient manner, maintaining the hotel’s high standards of service.

What are we looking for?

We are looking for a Linen and Laundry Attendant who is dedicated to ensuring the highest standards of cleanliness and organization, with a keen eye for detail and a passion for maintaining the pristine appearance of our linens. The ideal candidate will have a great personality, a strong work ethic, and the ability to work efficiently in a fast-paced environment. You will be responsible for managing linens with care and ensuring that inventory is maintained to meet the needs of the hotel. A commitment to quality and organization is essential, and your proactive attitude will contribute to the overall guest experience.

The ideal candidate will possess the following qualifications:

• A strong attention to detail, ensuring that all linens are properly handled, inspected, and maintained to meet our luxury standards.
• Physical stamina, with the ability to push, pull and lift heavy objects
• Excellent organizational skills to manage linen inventory and ensure cleanliness and efficiency in the laundry and storage areas.
• A proactive attitude, with the ability to anticipate needs and maintain smooth operations throughout the hotel.
• A great personality with the ability to work effectively with others in a team-oriented environment.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are the benefits of working with Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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