Production Manager - Special Orders

R2Net is a diamond bridal jewelry company with a technology soul. R2Net Inc. is an innovative technology company that provides e-commerce and supply chain platforms to connect the entire span of the diamond industry’s ecosystem, including manufacturers, retailers, and consumers. 

The Production Manager – Special Production is responsible for overseeing workflow, quality, and daily operations across R2Net’s High Value, Custom, and Customer Repair manufacturing lines. This role leads a team of skilled benchworkers and one Team Lead to ensure the timely and efficient delivery of complex, high-touch orders while maintaining the highest standards of craftsmanship, quality, and service. 

This position drives productivity, provides technical leadership, and supports continuous improvement initiatives to enhance both daily performance and long-term operational effectiveness. The role is hands-on and requires an experienced jeweler who can troubleshoot complex bench issues while also leading people, managing workflow, and implementing process improvements. 

 

Responsibilities: 

• Team Leadership & Development 

• Lead, coach, and develop a team of benchworkers and a Team Lead working on High Value, Custom, and Customer Repair orders. 

• Create an environment focused on skill development, productivity, accountability, and craftsmanship excellence, working with training and quality control to ensure alignment across departments. 

• Provide daily guidance, performance feedback, and mentoring to support employee growth. 

• Promote a respectful, inclusive, and collaborative workplace. 

• Daily Production Management 

• Manage day-to-day operations to ensure all special production orders (high value, custom, repairs) are processed according to standards and delivered on time. 

• Work with Lead to allocate work efficiently to benchworkers based on skills, priority, complexity and goals. 

• Ensure adherence to established production processes and quality standards. 

• Monitor WIP and ensure visibility to order status, risks, and constraints. 

• Quality & Technical Support 

• Collaborate closely with the QC team to monitor craftsmanship quality and respond to issues affecting lead times. 

• Troubleshoot complex benchwork, setting, finishing, and repair challenges—providing hands-on support when needed. 

• Identify systemic quality issues and implement holistic, long-term solutions in conjunction with other departments 

• Collaborate with training to identify opportunities for advancement and feedback 

• Continuous Improvement & Process Enhancement 

• Partner with leadership and cross‑functional teams to test, refine, and implement process changes that enhance speed, quality, and consistency. 

• Use KPIs to understand performance gaps and drive operational improvements. 

• Optimize output through better tooling, training, workflow design, and documentation. 

• Training & Standards 

• Ensure all team members understand and meet expectations for quality, speed, and production standards. 

• Work with the training function to identify skill gaps and support targeted training initiatives. 

• Reinforce standard work procedures and ensure consistency across the team. 

• Inventory, Materials, & Equipment Oversight 

• Monitor inventory of tools, consumables, and equipment within the workshop. 

• Manage ordering and tracking of raw materials such as solder, wire, findings, and components. 

• Ensure benchworkers have the resources they need to work efficiently. 

• Safety & Compliance 

• Promote a safe and healthy work environment by enforcing safety protocols and ensuring OSHA compliance. 

• Conduct regular safety checks and ensure proper maintenance of equipment. 

 

Requirements

• 5+ years of experience in jewelry manufacturing with a minimum of 3+ years in a management role.

• Candidates must have a deep understanding of jewelry production spaces and techniques. 

• Ideal candidate is experienced in a range of production, including experience in high value production 

• Accomplished jeweler with strong hands-on skills in polishing, benchwork, and stone setting. 

• Experience leading or mentoring skilled artisans, craftsmen, or jewelers. 

• Strong communication skills; bilingual in English and Spanish preferred (verbal and ideally written). 

• High emotional intelligence and ability to foster a positive team environment. 

• Strong organizational skills with attention to detail in communication and documentation. 

• Proactive manager who can identify needs, propose solutions, and drive training and development. 

• Sense of urgency, respect, and professionalism. 

• Strong critical thinking and problem‑solving skills. 

• Customer‑centric mindset with the ability to balance service expectations and production constraints. 

Benefits

At R2Net - James Allen & Blue Nile, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:

• Paid Time Off
• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Account | Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Parental Leave
• Life Insurance

Annual base pay: $80,000-$105,000. Final pay rate shall be determined and is based on experience and qualifications

At this time, R2Net will not sponsor a new applicant for employment authorization for this position.

Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1