Service Manager
Job Title: Service Leader
Location: Palma Restaurant – West Village, NYC
Employment Type: Full-Time
About Us:
Palma is a beloved, family-owned Italian restaurant in the West Village known for heartfelt hospitality, timeless cuisine, and a warm, intimate setting. We’re seeking a hands-on, service-driven Service Leader to oversee our front-of-house team and ensure a consistently excellent guest experience.
Responsibilities:
Oversee daily FOH operations with grace, professionalism, and attention to detail
Lead service and support staff during shifts
Manage and execute private events and special occasions
Ensure smooth guest flow, top-tier hospitality, and consistent service standards
Handle scheduling, training, and team development
Collaborate with management on service strategy and feedback
Maintain compliance with health, safety, and labor guidelines
Qualifications:
2+ years of FOH management in a full-service restaurant
Experience coordinating and managing events
Strong communication, leadership, and organizational skills
Calm, solution-oriented, and guest-focused
Familiarity with Resy, Toast, or similar systems
Must be available nights, weekends, and holidays
Equal Opportunity Employer:
Palma is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, age, sexual orientation, religion, or any protected status.
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