Field Superintendent - Service

Location: NYC Downtown EI, NY, United States
Job ID: 85929

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Field Superintendent - Service

Your main responsibilities

As a Project Manager EI, you will effectively manage customer relationships for elevator and escalator services. Oversee servicing, maintenance, repair and upgrades of assigned units to meet customer and company standards for quality, safety and cost management. Support area objectives through effective project oversight and employee management.

ESSENTIAL FUNCTIONS

1. Account Management - Build and manage favorable client relationships with building owners and property managers to secure and renew maintenance/service agreements. Respond to customer inquiries and prepare estimates to ensure satisfactory resolution. Negotiate contract terms favorable to the company while also delivering on customer requirements. Drive sales KPIs including Time and Material processing, repair bookings and capital planning. Partner with Business Services Center to validate accounts receivable information, ensuring timely and accurate payments.

2. Operations & Field Management - Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements. Responsible for coordinating routes, scheduling, ordering parts and verifying payroll accuracy while assuring fulfillment standards. Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery. Manage logistics and implement preventive maintenance strategies"

3. Communication, Collaboration & Problem Solving - Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise. Maintain relationships with local IUEC business agents and communicate effectively to resolve
disputes. Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction. Collaborate with engineers, technical service staff, and contractors to optimize project workflows and identify potential efficiencies or improvements. Quality and
Safety - Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings. Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices. Ensure compliance with established policies and procedures.

What you bring

EDUCATION: Bachelors degree or an equivalent 5+ years of experience, preferably in a similar function such as Project Management, Account Management or Service/Maintenance management.

OTHER REQUIREMENTS:

• Strong problem-solving, time management, communication and interpersonal skills; ability to manage sensitive employee relations with proven Leadership skills.
• Resourceful, well organized, highly dependable, efficient and detail oriented
• Proficiency in MS Office suite
• Flexibility to be on-call as needed and balance a mix of office and fieldwork
• Working knowledge of SAP and elevators/escalators
• Adaptability to work in a fast-paced environment
• HVAC, building automation, facilities maintenance, electrical or plumbing experience
• Ability to empathize, listen and connect with people to form outstanding customer relationships

Base Salary $113,400 - $141,700

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include variable incentives or benefits.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.