Inside Sales Representative

Job Description

Job Description

Fenton Mobility is looking for a detail-oriented, proactive Inside Sales Representative to join our team. This role is a vital link between our customers and our operations, managing the complete lifecycle of a sale from initial prospecting through to successful delivery.

Key Responsibilities

• Customer Communication : Manage high volumes of inbound and outbound phone calls and emails with professionalism.
• Order Management : Accurately process customer and website orders into our system, ensuring all specifications and data are correctly logged.
• Production Coordination : Act as a liaison between manufacturing and shipping departments to ensure orders are fulfilled correctly and delivered on time.
• Sales Growth : Conduct customer prospecting to identify and qualify new business opportunities while nurturing existing client relationships.
• Post-Sale Support : Manage the "full circle" of customer care, including handling quality claims, processing returns, and resolving delivery issues.
• System Integrity : Maintain up-to-date and accurate records of all interactions and sales stages within the CRM .

Qualifications & Skills

• Experience : Prior experience in a manufacturing or industrial environment is a major plus.
• Technical Savvy : Proficiency in CRM software and standard office technology (email, order entry systems).
• Detail-Oriented : Strong ability to multitask and manage complex order specifications without errors.
• Communication : Excellent interpersonal skills with the ability to empathize with and resolve customer concerns.

Schedule & Benefits

• Hours : Monday through Friday, 8:00 AM – 4:30 PM.
• Paid Time Off (PTO) : Generous PTO package and paid holidays.
• Comprehensive Benefits : Competitive health, dental, and vision insurance options.
• Retirement : 401(k) plan availability