Senior Associate, Provider Success (ACO)

About Stellar Health:

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.

At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.

Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.

About shaco (Stellar Health ACO)

shaco is a new, rapidly evolving business line within Stellar Health. We are leveraging Stellar’s proven technology and operating model to flip the script on the traditional ACO market. While traditional ACOs force providers to wait 12–18 months for complex shared savings calculations, shaco rewards clinical excellence with immediate, transparent monthly payments.

Watch the shaco difference in action here

We are 50 medical practices, 750 providers, and 60,000 lives strong—and growing fast.

The Position: A Startup Within a Scale-Up

We are looking for a Senior Associate of ACO Provider Success to join our ACO team. You will be working in a "startup within a scale-up" environment. This means leveraging Stellar’s established best practices and resources, but adapting them to fit the specific, high-stakes needs of our at-risk business.

You will act as a strategic partner to medical groups, using data to influence behavior and drive performance. You must be comfortable operating in the gray, managing multiple workstreams, and helping us refine our operational playbooks as we scale.

What You’ll Do:

• Own the Portfolio Performance: You will manage the end-to-end relationship for a portfolio of Medical Groups. You aren't just driving "app usage"; you are accountable for driving engagement that leads to tangible value-based care outcomes (Quality, Coding, and Total Cost of Care).

• Data-Driven Storytelling: You will take complex performance data and synthesize it into clear, persuasive narratives. You will build the "case for change" for providers and practice staff, showing them exactly how their workflows impact their financial and clinical performance.

• Operational Execution & Refinement: You will execute day-to-day operations with precision, but you will also look for ways to do it better. You will help develop and refine internal best practices for practice performance management, ensuring we can scale efficiently.

• Change Management: You will work directly with practice staff and leadership to integrate the Stellar platform into their daily clinical workflows. You will need to be persistent and strategic to drive adoption in busy medical practices.

• Cross-Functional Collaboration: You will act as the voice of the provider, translating an in-depth understanding of practice needs into critical insights for our Product, Med Econ, and Operations teams.

What You’ll Bring:

• Experience: 3+ years in healthcare operations/strategy, healthtech, or healthcare consulting. Experience with Value-Based Care or ACOs is a plus.

• Analytical Rigor: You have advanced Excel skills and are comfortable navigating BI tools (Tableau/Looker). You don’t just read charts; you understand what the numbers mean for the business and can explain them to non-technical audiences.

• Influence & Presence: You have a proven ability to influence stakeholders—from front-office staff to medical directors—to drive behavior change.

• Resilience & Adaptability: You thrive in dynamic environments. You view operational barriers not as road blocks, but as problems to be solved. You possess a "find a way" attitude.

• A "Builder" Mindset: You are excited by the prospect of working in a newer business line where processes are still being optimized. You are willing to provide feedback and ideas to help the team grow.

Who Will Love This Job:

• The Scrappy Problem Solver: You don’t wait for permission to fix things. You get things done and you love working in a fast-paced environment where no two days are the same.

• The Data Storyteller: You love digging into the numbers to find the "why" and enjoy helping others understand it too.

• The Team Player: You understand that in a high-growth environment, collaboration and accountability are key. You support your teammates and share your learnings.

• The Ambitious Learner: You want to be at the forefront of Value-Based Care and are looking for a role that will challenge you to grow your skills in operations, strategy, and client management.

Pay:

The starting salary range for this role is $85,000 - $100,000 + an annual performance-based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

Perks & Benefits:

Stellar offers a carefully curated selection of wellness benefits and perks to our employees:

• Medical, Dental and Vision Benefits

• Flexible PTO

• Universal Paid Family Leave

• Company sponsored One Medical memberships and Citibike memberships

• Medical Travel Benefits

• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations

• Stock Options & a 401k matching program

• Career development opportunities like Manager Training, coaching, and an internal mobility program

• A broad calendar of company sponsored social events that for our in-office and remote employees

Diversity is the key to our success . Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.

Stellar Health Employment Privacy Notice

At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process . As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.

• Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @ stellar.health email address.

• Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.

• We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.

If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact [email protected]. If you believe you've been a victim of a phishing attack, please mark the communication as “spam” and immediately report it by contacting the U.S. Federal Trade Commission.

Compensation Range: $85K - $100K