FI Program Manager

Overview:

The FI Program Manager manages a caseload of individuals receiving Self Directed Services from CFS Self Directed Supports. This position is responsible for oversight of all program regulations set forth by OPWDD for the various Self-Directed services.

The Center for Family Support (CFS) mission is to provide support and assistance to individuals with developmental and related disabilities. We are the first agency in New York to achieve the Council on Quality and Leadership Certification (CQL). By achieving this certification, it shows our commitment and dedication to creating services that enhance and improve the quality of life for individuals with disabilities.

Our industry-leading benefits include:

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Responsibilities:

• Responsible for a caseload of individuals receiving Self-Directed Services.
• Participate in Life Plan reviews and team meetings to represent the FI agency and ensure compliance and satisfaction.
• Liaison between the families, staff, brokers and the agency departments of Finance, HR and Payroll.
• Request, receive, review, and ensure compliance of all required documents to justify self-directed services such as Life Plans, LCED, DDP2, Justification forms, Staff Action plans.
• Review invoices and employee time and approve once quality and program standards are met.
• Review staff action plans, monthly notes and broker invoices and approve once quality and program standards are met.
• Meet regularly with Brokers to ensure that they are meeting the needs of the individuals/families and agency guidelines.
• Identify and report any compliance or quality issues.
• Communicate regularly with individuals/families to promote satisfaction with the services.
• Perform other related duties as assigned.

Competencies

• Strong interpersonal skills.
• Excellent communication skills, including professional written material and verbal presentations.
• Detail-oriented with a keen attention to detail.
• Ability to complete tasks with minimal supervision.
• Good knowledge of regulations and laws.
• Multitasking abilities and the capacity to juggle multiple tasks under pressure.
• Computer literacy.
• Good problem-solving, analytical, and decision-making skills.
• Highly organized with strong planning and organizational capabilities.
• Ability to build partnerships and work collaboratively with others to meet shared objectives.
• Strong customer focus and ability to work effectively with internal and external stakeholders.
• Competent in working independently, taking initiative, setting priorities, and seeing projects through to completion.
• Demonstrated interpersonal and presentation skills for frequent contact with individuals with intellectual and developmental disabilities, their families, and co-workers.
• Demonstrates a positive attitude, integrity, and social/cultural awareness and sensitivity.

Qualifications:

• BA/BS in health or human services field required
• 2+ years of experience with supporting individuals in the OPWDD system
• 1+ year of experience with Self-Directed supports/services
• Strong understanding of OPWDD rules and regulations and proficiency in Microsoft Office applications are required.
• Experience with EVERO and Adobe Sign preferred

The Center for Family Support provides equal employment opportunities to all. We celebrate the wonderful qualities that make each of us unique and greatly value how they enrich the work we do. If you want to work with a caring group of people making a difference in the lives of the people we serve, apply today!

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Pay Range: USD $66,300.00 - USD $66,300.00 /Yr.