Care Coordinator

Job Description

Job Description

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The Care Coordinator is responsible for assisting members and their families/caretakers to navigate the healthcare and social services system in a patient centered manner. The Care Coordinator is the key resource for health home enrollees and assists in all aspects of care on a bio psychosocial continuum

KEY ESSENTIAL FUNCTIONS

• Meeting with members in their homes, physician offices, public libraries or other agreed upon public places to introduce program, perform intake assessments, risk assessment and appropriate consents.
• Develop and maintain a strong, effective, on-going working relationship with assigned members.
• Link members to all bio psychosocial resources determined to be necessary by the member and assigned care coordinator.
• Work directly with Care Manager (Supervisor), member, family/caregivers, and discharge planners to assist in transition planning
• Attend and participate in regularly scheduled MANDATORY meetings with supervisor and other Team members
• Assist members in translation & interpretation services
• Coordinate referrals and follow ups from physician/provider offices to care teams
• Help clients in utilizing resources including scheduling appointments, and assisting with completion of applications for programs for which they may eligible
• Motivate members to be active, engaged in their health
• Assist members in system navigation i.e., hospitals, physician offices and other health entities
• Build and maintain positive working relationships with the members, care teams and all providers

REQUIREMENTS

• Associate degree required; B.S or B.A. preferred.
• Minimum of one (1) year experience in a health services environment.
• Working background in behavioral health and substance abuse illness preferred. Knowledge of chronic health conditions preferred.
• Familiarity with primary care practice preferred.
• Computer literacy, including proficiency in Microsoft Word and use of online reference and information resources required.
• Excellent oral and written communication skills required
• Verifiable good driving record and reliable transportation
• Bilingual/bicultural encouraged to apply

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.