Service Technician

Service Technician - Full Time - Days

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

The Service Technician performs a variety of support duties within the DME department. The work performed in this position helps ensure patient receipt of durable medical equipment through the retail location and DME closets in the health system, and supports evolving delivery and equipment needs related to Cayuga's Specialty Pharmacy program (including Home Infusion) and expanded DME services in support of Arnot Health.

Roles and Responsibilities:

• Receive, unpack, assemble, verify, and stock DME inventory; distribute supplies to closets and maintain organized, functional storage areas
• Demonstrate strong knowledge of DME equipment (e.g., walkers, wheelchairs, nebulizers, oxygen, bath items), including setup, troubleshooting, repair, cleaning, and maintenance
• Deliver DME items to customers; provide setup, education on safe use, and obtain required documentation/signatures while maintaining professionalism in all environments
• Perform sensitive deliveries (e.g., Hospicare and Specialty Pharmacy/Home Infusion) with empathy, coordinating with pharmacy and clinical teams as needed
• Support expanded DME services and growth initiatives, including service to additional locations and adapting to evolving workflows and routes
• Clean, repair, and maintain rental equipment; complete all required documentation and assist with overall facility and warehouse upkeep
• Safely operate and maintain company vehicle; follow all traffic laws, maintain a clean driving record, and report any vehicle issues
• Complete required trainings and certifications; ensure compliance with Medicare/insurance requirements and adhere to HIPAA standards while maintaining a professional, customer-focused attitude

Required Skills and Experience:

• High school diploma or equivalent with DME equipment preferred

Physical Requirements:

• Lifting up to 50-100 pounds, standing or sitting for extended periods of time, as well as repetitive use of hands and fingers.

Location and Travel Requirements:

• Onsite - Shops at Ithaca Mall - 40 Catherwood Rd. Ithaca NY 14850

Compensation Disclosure:

• $20.00 to $25.50 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at [email protected].