Manager, Production Operations

ABOUT THE ROLE Peloton is seeking a Manager, Production Operations to guide technical production operations across our live and recorded programming. This role is responsible for building a consistent, scalable operating model that supports high-quality execution across all productions, shifts, and teams. As Manager, Production Operations, you will lead Supervisors and Production Assistants, strengthen frontline operational structures, drive standardization across workflows, strengthen resource planning, and partner cross-functionally to ensure productions run smoothly, efficiently, and seamlessly. This role relies on live production fluency, including hands-on multi-camera directing and technical directing experience in live or recorded production environments. It is ideal for a collaborative leader who can balance day-to-day operational oversight with long-term process improvement, team development, and organizational clarity. The ideal candidate brings deep experience in operations management within technical production environments, direct experience leading or participating in multi-camera control room environments, strong live production knowledge, excellent people leadership, and the technical fluency to participate meaningfully in production decisions. You should demonstrate strong judgment in live show conditions, including the ability to make clear, timely decisions in the control room when productions are active and conditions are changing. YOUR DAILY IMPACT AT PELOTON Oversee daily production operations across shifts, ensuring productions run to schedule and teams execute smoothly and consistently Lead daily team operations through clear communication, structured support, and shared performance standards Mentor Supervisors as people leaders, building clear structure, accountability, and strong performance standards across the team Oversee Production Assistants, ensuring clear role expectations, effective day-to-day support, development, and consistent performance across productions and shifts Create and maintain scalable workflows, standard operating procedures (SOPs), and operating frameworks that support consistency across productions Define escalation protocols and ensure issues are resolved consistently, with trends reviewed to inform operational improvements Partner with the Global Production Scheduling Team to design effective shift planning, PTO coverage, and operational balance Build structured training programs that strengthen supervisor capability and improve consistency in team leadership and execution Lead inclusive hiring and performance enablement for Supervisors, Assistant Production Directors, and Production Assistants, supporting team growth and long-term capability building Monitor quality and operational performance trends, identify improvement opportunities, and implement changes that strengthen execution Coordinate across departments to remove blockers, improve communication, and strengthen end-to-end production workflows Partner with Studio Operations to ensure studio readiness, operational uptime, and seamless support for productions Build effective relationships with mid-level stakeholders to ensure communication standards are clear, consistent, and effective across teams Optimize tools, workflows, and team processes, driving adoption and continuous improvement across Production Operations Analyze operational trends and report performance insights, risks, and recommendations to senior leadership Provide steady control room leadership during live and recorded productions, supporting clear communication, timely decision-making, and consistent execution under active show conditions CORE FOCUS Build consistency across all productions through supportive systems, standards, and execution Develop scalable workflows and SOPs that support operational excellence as the business grows Guide Supervisors to grow as confident decision-makers and people managers Foster efficiency, quality, accountability, and cross-functional alignment across Production Operations Support strong technical execution across multi-camera and live production environments Strengthen control room leadership, decision-making, and communication standards during active productions WHAT SUCCESS LOOKS LIKE Production operations run consistently and effectively without dependency on individual team members Supervisors lead autonomously, make sound decisions, and guide team performance with confidence Teams operate within a clear structure, supported by comprehensive training, communication, and mutual accountability SOPs and workflows are documented, adopted, and continuously improved Operational quality, efficiency, and readiness improve over time through clear planning, leadership, and execution Technical production execution is consistent, reliable, and aligned across live and recorded programming Control room decision-making remains clear, timely, and effective during active productions YOU BRING TO PELOTON 7+ years of experience in operations management, ideally within a live broadcast, studio, or technical production environment Hands-on experience with multi-camera directing and technical directing in live or recorded production environments Demonstrated control room leadership, with sound judgment under live show conditions and the ability to make clear, timely decisions during active productions Strong technical production background and understanding of live production workflows Technical fluency sufficient to participate meaningfully in production discussions, troubleshoot operational issues, and partner effectively with technical teams Experience managing teams in a fast-paced, high-volume, deadline-driven environment Proven ability to build structure, improve workflows, and lead operational change Strong communication and stakeholder management skills, with the ability to work effectively across multiple functions Experience developing teams through coaching, training, performance enablement, and clear accountability Strong organizational skills, sound judgment, and excellent attention to detail Proficiency with Google Workspace, Slack, Jira, and media production tools and systems

#LI-SV1

#LI-Onsite #LI-SV1 The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: Medical, dental and vision insurance Generous paid time off policy Short-term and long-term disability Access to mental health services 401k, tuition reimbursement and student loan paydown plans Employee Stock Purchase Plan Fertility and adoption support and up to 18 weeks of paid parental leave Child care and family care discounts Free access to Peloton Digital App and apparel and product discounts Commuter benefits and Citi Bike Discount Pet insurance and so much more! Base Salary Range$139,900—$171,850 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit Peloton