Director of Provider Initiatives and Experience

Job Description

Job Description

Director of Provider Initiatives and Experience

VillageCare MAX

112 Charles Street, New York, NY 10014

Must reside in NY, NJ or CT

Salary: $153,978.55 - $173,225.87

Join VillageCare as the Full-Time Director of Provider Initiatives and Experience and play a pivotal role in transforming healthcare in New York City. This position offers the unique opportunity to lead innovative projects and initiatives that enhance provider relationships and elevate patient experiences. Working remotely provides you with the flexibility to balance your professional and personal life while making a meaningful impact. You will thrive in a high-performance, energetic culture that values problem-solving and customer-centricity. The competitive salary for this role ranges from $153,978.55 to $173,225.87 , reflecting our commitment to excellence and integrity.

You will have benefits such as PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, and Additional Employee Discounts. If you are ready to take your career to the next level and join a forward-thinking organization, apply today to be part of a team that is shaping the future of healthcare.

VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a comprehensive array of community and residential programs, as well as managed care. VillageCare has delivered quality health care services to individuals residing within New York City for over 45 years.

The Director of Provider Initiatives and Experience at VillageCare is a crucial role that oversees every aspect of the provider journey, ensuring an exceptional experience for all stakeholders. This position involves cultivating meaningful relationships with providers, maintaining compliance with industry standards, and managing special initiatives that promote efficiency and innovation. Additionally, the director will oversee the management of provider complaints, ensuring timely resolutions that uphold our commitment to customer-centricity. Reporting to the AVP of Network Management and Network Operations, this role operates with a high degree of independence to create a seamless provider experience, embodying the organization's core values of excellence and integrity.

If you are passionate about enhancing provider relations in the healthcare sector, this is the opportunity for you.

To excel as the Director of Provider Initiatives and Experience at VillageCare, candidates should possess a minimum of five years of progressive experience within healthcare and provider networks, demonstrating increasing levels of accountability. Strong oral, written, and interpersonal communication skills are essential for effectively engaging with providers and fostering collaboration. Additionally, problem-solving, facilitation, and analytical skills will be critical in navigating complex challenges and driving initiatives forward.

A Bachelor's Degree is required, alongside previous management or leadership experience, showcasing the ability to oversee projects and teams successfully. Proficiency in relevant software and tools will enhance your performance in this role. The ability to travel between New York boroughs to attend provider events is also necessary, ensuring a strong presence within the community and a commitment to provider engagement.

Knowledge and skills required for the position are:

Experience: 5 or more years of progressive health care and provider experience including increasing accountability within the network management space. Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills a must. Ability to travel between New York boroughs is required including attending provider events as required

Education and certification: Requires a Bachelor's Degree. Previous Management / Leadership experience or progressive project oversight

If you think this job is a fit for what you are looking for, great! We're excited to meet you!