Business Systems Lead (Quote-to-Cash)

We’re big believers in the power of IRL, so for most roles we ask Campers to work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together. Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,000 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day. Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company. For more information visit cultureamp.com.About the role Cultivating reliable systems is at the core of how Culture Amp builds a better world of work. As our Business Systems Lead, you will be the dedicated, hands-on owner of our core revenue systems, accountable for the integrity, scalability, and continued evolution of the entire Q2C lifecycle. This is an architect-and-builder role. You will design the technical solution, build the most complex parts of it yourself, and partner directly with Deal Desk, Finance, Pricing & Packaging, and Legal to make sure what we build is what the business actually needs. You will be the lead technical point of accountability for Q2C systems across Salesforce, DealHub CPQ, DocuSign CLM, and integrations with downstream systems. If you're motivated by owning a meaningful, high-impact domain end to end — and by building robust solutions that empower customer-facing Campers to operate smoothly and successfully — this is an opportunity to make a foundational positive impact. Please note, you must be legally authorised to work in the United States (for the duration of employment) in order to work at Culture Amp . Once you're here, you'll: Own Q2C solutions end to end. Design the technical solution and integration patterns across Salesforce, DealHub CPQ, DocuSign CLM, and collaborate with teams owning downstream systems like NetSuite and our data warehouse. Build the hard parts yourself. Lead hands-on implementation of the most complex Q2C workstreams — not just hand off to developers. You're as comfortable in the design doc as you are in Apex, Flow, or configuration. Be the primary technical partner for Deal Desk, Finance, P&P, and Legal — translating challenging business problems into clear, scalable system designs and credible delivery commitments. Drive the Q2C roadmap alongside the Director and stakeholders — defining the initial problem, creating a detailed plan, and seeing it through to post-launch success across multi-quarter programs. Eliminate technical debt. Proactively identify and remediate the Q2C tech debt that's accumulated through Q2C transformation, and prevent new debt by setting and enforcing design standards. Partner with downstream teams to maintain and scale critical integrations, and serve as the GTM Systems voice in cross-team architecture conversations. Produce clear, useful documentation — data flows, solution designs, runbooks, and how-to guides — so the system is operable by the broader team. Mentor teammates on Q2C best practices and contribute to the technical growth of the GTM Systems team. You'll be a great fit if you have: 5+ years of progressive experience as a Solutions Architect, Lead Business Systems Analyst, or similar senior systems role — preferably in a fast-paced enterprise SaaS environment with subscription revenue. Deep, hands-on expertise across the Quote-to-Cash lifecycle, including the specific stakeholder needs and design trade-offs that exist within it (Deal Desk, Finance, P&P, Legal). A strong ownership mindset and proven track record of handling architecture and execution on complex CPQ, CLM and billing programs: designing the solution, building the high-complexity components, and being accountable for outcomes through hypercare. Hands-on experience with Salesforce development. Direct experience implementing or operating DealHub CPQ and DocuSign CLM (or comparable enterprise CPQ/CLM tools) in a subscription-management context. The ability to balance speed with long-term scalability — you can ship a workable solution under pressure and still hold the line on the design choices that matter. Excellent communication skills, with the ability to explain technical solutions and trade-offs to non-technical colleagues and earn their trust as a thought partner. Salesforce Admin, Advanced Admin, and Platform App Builder certifications, with active progress toward additional advanced certifications (e.g., Salesforce Application Architect, CPQ Specialist). You'll get bonus points for: Direct experience implementing DealHub CPQ end-to-end Experience with DocuSign CLM advanced features (CLM workflows, Gen, Negotiate) Salesforce Application Architect or System Architect certifications, or CPQ Specialist Hands-on experience with NetSuite billing integration patterns Experience designing ARR / subscription analytics models in a CDW (Snowflake, BigQuery, etc.) Previous experience working directly in a Deal Desk, Sales Operations, or Finance Operations team — so you understand the work from the user's perspective, not just the system's For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission The actual base salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We believe in fair & equitable pay at Culture Amp, and therefore, we build pay equity into all our programs in addition to conducting annual pay equity audits. Base Salary Range (US)$150,000—$177,000 USD Perks & Benefits At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes: Equity through our Employee Share Option Program, so you can share in our long-term success Learning programs and coaching to help you thrive and grow Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle Inclusive parental leave from day one A MacBook and budget to set up your home workspace, enabling flexibility Five annual social impact days to to give back to causes that matter to you Medical insurance coverage for you and your family (Available for US & UK only) Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person. Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team. Accommodations &