Service BDC Manager

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Service Business Development Center Manager is the direct Supervisor of the Automotive Customer Service BDC Consultants and is responsible for the following but not limited to: Managing the Service BDC Consultants, ensure that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold. We are looking for the right Candiates for our Westchester/Connecticut Locations.

What We Offer

• A positive, team oriented work environment
• Medical, Dental and Vision Plans
• 401(k) Retirement Plan
• Employee Discounts

Responsibilities:

• Maintain and increase ROI levels set by the company
• Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products
• Assist in the training of sales and the Service BDC Consultants as it relates to the e-Sales office functions
• Be proficient in dealing with customers via telephone and email
• Measure and maintain performance levels set by the company
• Compile all necessary reports on a timely basis
• Manage employee schedules and time clock reporting for payroll
• Measure, monitor and report all shows deals by the Service BDC Consultants for commissions and bonus
• Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
• Effectively utilize Lead Management tools (Xtime, Unotifi, CRM etc. )
• Install processes and train employees
• Be knowledgeable about sales process, business philosophy, and products
• Knowledge of office practices and administrative procedures
• Train staff all processes
• Will follow behavioral expectations consistent with the Company's visions/value
• Job Requirement: Qualifications:
• Previous dealership experience required
• Must have sales experience
• Must have flexible availability
• Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
• Ability to work in call center environment
• Ability to organize and handle multiple tasks with flexibility
• Ability to thrive in a team environment and consistently display professional demeanor.
• It's time to make the most important move of your career.

Qualifications

• A high level of communication skills, both verbal and written.
• Ability to establish rapport and build relationships to ensure repeat customers
• Strong multi-tasking and organization skills
• Computer skills with the ability to type efficiently and effectively.
• 2 years Experince and Bilingual preferred but not required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person