Software development director

Job Description

In this highly visible role, you will own the operational strategy and support of OIC customers -leading support teams, driving automation, and collaborating across Oracle lines of business and internal teams. You will serve as the point of escalation for critical integration services, and act as a trusted partner to Oracle product teams, Performance and Stress, Customer Success, and internal stakeholders.

Responsibilities

Support & Operations Leadership:

• Lead 24x7 operations of OIC, including Level 1 and Level 2 (Development Support Engineering) support functions.

• Manage incident lifecycle: detection, triage, root cause analysis (RCA), and corrective/preventive actions (CAPA).

• Define, document, and enforce Standard Operating Procedures (SOPs) and escalation protocols.

• Drive creation and maintenance of knowledge base content and ensure knowledge transfer (KT) across global teams.

• Champion support automation and implement intelligent monitoring and self-healing capabilities.

• Ensure SLA/SLO adherence and proactive risk mitigation in line with Oracle standards.

• Collaborate with OIC development, Product Management and internal Oracle Support teams.

Strategic Leadership:

• Define and execute the roadmap for OIC operational maturity.

• Engage with Oracle's internal product, Customer Success, and Performance and Stress teams to influence product development and platform improvements.

• Serve as an escalation point for executive stakeholders (C-level, VP/EVP) on integration performance, risk, and issue resolution.

• Provide regular KPI updates and executive dashboards to senior leadership.

• Promote a continuous improvement mindset across all facets of OIC support and integration.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $141,200 to $338,500 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M5

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.