Admissions Specialist

Thank you for considering Jamestown Community College in your search.

About Jamestown Community College:

Jamestown Community College, a SUNY institution, is a comprehensive community college with degree granting campuses in Jamestown and Olean, New York. JCC is an innovative, open access institution that meets regional education needs by providing transfer degree programs, career programs, community service, developmental education, and training programs for business and industry. Guided by principles that emphasize student success and continuous improvement, JCC welcomes applications from qualified, enthusiastic candidates.

Position Description:

Full-time, 12 month position. This position is an integral part of the college admissions team and is expected to provide exemplary service to our students and their families, the college, our professional colleagues, and external contacts and agencies. This individual will be responsible for interacting directly with prospective students and families regarding admissions requirements including data entry, assisting students with application process, and assistance with specialized student cohorts and applicant pools.

Essential Functions:

Primary duties:

1. Provide customer service via email, telephone, face-to-face, and written documentation regarding the admissions process.
2. Enter and maintain database files of student admission records.
3. Run jobs to create admission letters, perform review of letter information, attach pertinent documents to letters, and mail letters.
4. Communicate regularly with high school administration and officials from other colleges for day-to-day needs as well as yearly special projects.
5. Participate in and assist with the planning and scheduling of recruitment events and initiatives such as signature events, campus tours, group visits, etc.
6. Organize specialized applicant pools such as Nursing, OTA, Prison Education Program, and more. This includes, but is not limited to, assisting with the maintenance of the application process, updating appropriate website links, communicating with applicants throughout the application and acceptance process, and collaborating with other departments on policies and procedures revolving around these applicant pools. This may also include assistance in the recruitment of students within these specialized applicant pools.
7. Enter student applications into the Constituent Relationship Management (CRM) system for certain circumstances (ex: SUNY applications)

Supportive duties:

1. Assist students and college colleagues with understanding and implementing college policies, procedures, and deadlines related to the functions of the admissions office. This includes assisting students with completing the application in its entirety and maintaining general knowledge of academic programs and campus availability.
2. Perform all duties in compliance with federal and state laws and regulations, and institutional policies and procedures.

Qualifications:

Required: Associates degree. Two (2) years of professional experience in a customer-oriented or educational setting. Ability to deliver outstanding customer service using written and verbal communications skills. Excellent clerical skills essential, including proficiency in Microsoft Office, Teams, and multi-line phone systems. Ability to follow processes and utilize current software programs. Ability to work effectively on a team and maintain a positive attitude. Ability to perform required duties with general supervision. Ability to answer prospective as well as accepted students’ questions accurately and in detail.

Preferred: Bilingual (English and Spanish)

Additional Information:

Salary: $25.37. Excellent benefits package, including medical and dental insurance, paid vacation and sick leave, and NYS retirement.

Final candidates are subject to a pre-employment criminal background investigation.

Please note that Jamestown Community College does not sponsor H-1B Visas.

Application Instructions:

To be considered for this position, please complete the required online application and submit the following required documents, by clicking on the link below:

1. Resume.
2. Cover letter.
3. Transcripts (unofficial copies are acceptable at application but official transcripts will be required prior to appointment).
4. Names and contact information for three professional references.

You will receive an acknowledgement email from the system for this position. If you do not receive this confirmation email within 15 minutes of applying, please check your junk/spam folder. You can also log back in to view your submitted application from the Applications list. Click on FAQs for more details and step-by-step instructions.

Important: Do not use autofill to complete your application.

Review of applications will commence immediately and continue until position is filled.

Please contact [email protected] with any questions or concerns.

JCC Non-discrimination Notice

Jamestown Community College does not discriminate and will make all decisions regarding admission and the entire educational process of its students, and recruitment, hiring, promotion, and other terms and conditions of employment without discrimination on the basis of sex, gender (including sexual harassment, gender harassment, and harassment due to pregnancy, childbirth, breastfeeding, and related conditions), gender identity, gender expression, gender non-conformity, sexual orientation, marital or domestic partner status, race, creed, color, national origin, ancestry, religion, physical or mental disability, medical condition, genetic information of an individual or family member of the individual, requesting an accommodation, veteran or military status, family care status, requesting or taking pregnancy, parental or disability leave, age, or any other characteristic protected by federal, state or local law, or regulation. All such discrimination and harassment is unlawful and will not be tolerated by JCC.

If any faculty, staff, employee, or any job applicant believes they have been subject to discrimination or harassment during any phase of the recruitment process or in the workplace, they may file a complaint under JCC's Human Right and Affirmative Action Policy. For these purposes, any incident should be reported to one of JCC's Civil Rights Compliance Coordinators. The name(s) and title(s) of the designated Civil Rights Compliance Coordinator(s)/Officer(s) and their complete contact information are available at sunyjcc.edu/nondiscrimination.