B2B Sales & Operations Coordinator

About Away

We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a B2B Sales & Operations Coordinator to join our Business Development and Strategy team. This position reports to the Director, B2B, and takes Away further by driving the operations of our corporate gifting program. This opportunity is crucial in supporting the execution of our sales strategy, ensuring our corporate gifting program is efficient and prepared for a future of automated, self-service capabilities.

What you’ll do as the B2B Sales & Operations Coordinator

• You’ll execute the end-to-end corporate sales process from initial inquiry through to final fulfillment, ensuring 100% accuracy in personalization and shipping logistics

• You’ll serve as a primary owner of B2B data entry, ensuring all client interactions and order details are captured to provide a "single source of truth" for the team

• You’ll coordinate targeted outbound prospecting campaigns to generate new interest within key priority verticals

• You’ll proactively identify friction points in the B2B customer journey and partner with your manager to design more efficient workflows

• You’ll be the day-to-day point of contact for the portal, troubleshooting user friction points, and escalating technical bugs to the Product/Tech teams to ensure a smooth automated UX

• You’ll process complex personalization and global logistics requests that fall outside the automated system, providing high-quality service for high-touch clients

• You’ll monitor the automated sales funnel for stalled leads or system errors, taking immediate action to resolve issues and maintain revenue flow

• You’ll assist in identifying and qualifying high-potential accounts that require personalized outreach, generating a pipeline for the broader B2B team

• You’ll serve as a Brand Ambassador at industry events, conferences, and tradeshows to generate awareness and support lead-generation efforts

Who you are

• You have a minimum of 1 years of experience in sales operations, account coordination, or in a high-volume administrative role

• You are highly organized and detail-oriented, with a proven ability to manage multiple tasks or orders simultaneously without losing accuracy

• You are an excellent verbal and written communicator, with the ability to act as a exemplary point of contact for both internal production teams and external clients

• You have experience working in CRM Systems, as well as experience using Excel/Google Sheets to track data and maintain "source of truth" data

• You are a proactive and creative problem solver that is exçited to bring solutions to the table

• You thrive in a "no ego" environment and are happy to roll up your sleeves to support the team, whether that’s preparing a last-minute sales deck or troubleshooting a shipping error at the warehouse

• You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand

• You’re agile, and motivated by a fast-paced and ever changing environment

• You’re passionate about transforming travel for all (but that’s a given!)

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

• We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.

• We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

• We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment.

• Compensation: $85,000 - 90,000 annually

• This role is eligible to participate in Away’s Annual Company Performance Incentive Bonus Plan, the terms of which are determined at the discretion of the company

• Equity Grant: commensurate with level determined at the discretion of the company

• Benefits Overview:

  • Take care of yourself and your family through our health insurance offerings

  • Invest in your future by participating in our 401(k) (with a company match!)

  • Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!)

  • Build your travel uniform through discount codes, product stipends, and giveaways

  • Give back through company-sponsored volunteer and charitable opportunities

How We Work

This is an office-based position that works from our Soho, NYC office four days a week. Our working hours are 9am-6pm et, but we embrace a common-sense approach to flexibility in the workplace. It’s about being present, engaged, and balancing work with real-life needs.

Our Commitment

As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our Employee Resource Groups, anti-racism training, and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

EEOC Statement:

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected].

Compensation Range: $85K - $90K