Customer Service Representative

Customer Service Representative
Location: near Syosset, NY; 100% Onsite
Salary: $60,000-$65,000
Benefits: Medical, Dental, Vision, 401K, Holidays, PTO
Job Type: Full-Time
Typical hours: 8-hour days, flexibility between 7:00 AM - 5:30 PM
Start Date: ASAP
Sponsorship is not available

Customer Service Representative (customer support exp. req.) Description

Our client, a high-end luxury designer and manufacturer, is looking to add a Customer Service Representative to their Team near Syosset, NY. This is an office-based role at our client’s manufacturing facility. With products sold in Neiman Marcus and Saks Fifth Avenue and press features in Harper’s Bazaar, Goop, Oprah Magazine, and the Wall Street Journal , you can join a highly revered company without having to travel to Manhattan. In this role, you will provide customer service and administrative support to their wholesale partners. You will be communicating over the phone and via email with smaller luxury retail stores across the US as well as their internal sales teams to answer product questions, provide shipping updates, and process orders. Managing 8-25 orders a day, they are searching for someone who appreciates working in a multi-faceted environment with shifting priorities while still maintaining a connection with their customers. Someone who innately enjoys building relationships while supporting overall operations. This is a great opportunity for someone who is passionate about their role in each customer’s journey and would value partnering with an industry leader that continues to receive global brand recognition.

Customer Service Representative (customer support exp. req.) Responsibilities

• Cultivate relationships with wholesale partners
• Act as the main point of contact for small retail accounts
• Manage sales orders, invoices, and general inquiries
• Communicate product updates to customers
• Accurately and efficiently process customer orders from B2B platforms
• Prepare and manage sales documentation such as invoices, returns, etc.
• Update customer records within internal systems
• Address and resolve customer concerns
• Set up and onboard new customer accounts
• Support trade show activities, including preparation, potential attendance, etc.
• Work closely with the sales team to deliver a seamless and positive customer experience

Customer Service Representative (customer support exp. req.) Qualifications

• 3 years of office-based customer service experience required
• Comfortable learning new technologies required
• Ability to work onsite required