RESIDENTIAL FACILITIES SPECIALIST

Job Summary:

The incumbent is responsible for overseeing the day-to-day operational functions of the College's residential facilities housing approximately 4,000 students, with capacity subject to annual enrollment and occupancy variations. This position ensures operational excellence through the coordination of residence hall health and safety protocols, facilities management, and strategic residential programs. Specific duties include supervision of student staff and direct supervision of the summer operations Area Coordinator, coordination of residence hall health and safety checks; monitoring and prioritizing mover and maintenance requests; providing student and family support and serving as a primary contact for facilities concerns; overseeing the room inspection and damage billing process; managing furniture inventory and assessing new initiatives; coordinating special Residential Life events including Commencement and returning senior housing, early arrivals, late departures, all closing and openings, break housing, and Senior Week.

Supervision:

This position reports to the Assistant Director for Housing and Operations

Job Responsibilities:

Strategic Leadership & Management

• Demonstrate a commitment to diversity, inclusion, and engagement as a college priority, communicate to employees an expectation of behavior that is respectful and inclusive when interacting with all staff, faculty, students and visitors and promote a flexible, collaborative and inclusive work and living environment.

• Serve on departmental or institutional committees and task forces relevant to residential facilities, student experience, and campus operations.

• Serve as Residential Life representative of the Summer Planning Group.

Residential Operations & Facilities Management

• Oversee and manage the opening and closing of residence halls and apartments, ensuring facility readiness and access. Coordinate with Housing Services and external partners (such as Facilities Services) as needed.

• Oversee OnGuard and Traka access and usage for departmental student and professional staff.

• Coordinate Residential Life operations for the Early Arrival, Late Departure, Senior Week, and break period processes. Collaborate with IT on online forms and share information with campus partners.

• Oversee departmental processes for openings, closings, and breaks including checklists and staff schedules.

• Oversee the administration of health and safety checks, including break room checks and annual NYS fire inspections.

• Oversee and administer the academic year room inspection process and damage billing process, including charges, budgets, and conflict resolution.

• Oversee, monitor, and prioritize mover and maintenance request procedures during the academic year.

• Oversee contractors' work quality and completion; attend job meetings and assist with punch lists.

• Assist the Circle Area Coordinator with operations and renovation issues in the Circle Apartments; manage College Circle turnover process.

• Coordinate arrangements for temporary housing.

Supervision & Staff Development

• Provide functional supervision of student Operations Assistants, including directing work assignments and monitoring performance.

• Supervise the Area Coordinator assigned to summer operations.

• Plan and present student staff and professional staff training sessions.

Student Support & Communication

• Respond to inquiries, problems, and complaints from students, staff, and parents.

• Assist in Residential Life programming and publication efforts for students and parents to increase awareness of on-campus living.

• Design, implement, and oversee ongoing assessment initiatives to measure student satisfaction with residential facilities.

• Maintain liaison relationships with campus partners and outside vendors (e.g., Facilities, IT, Environmental Health & Safety, Conference Services, Boldyn, CSC Laundry).

• Maintain and update the operational content of the website to ensure accurate, accessible, and user-friendly content.

Other Duties

• Perform other related duties incidental to the work described herein.

Work Environment:

Most of the work of the incumbent is carried out within a generally accessible, safe, indoor environment with frequent interaction with students, faculty, staff, and external partners. The incumbent will be required to respond to emergency situations during normal business hours and attend various College functions and activities. Evening and weekend work required for programming, events, and crisis response. The incumbent may be required to travel periodically for professional development, conferences, or institutional representation. Physical demands include ability to walk campus facilities and attend events in various settings.

Qualifications:

Bachelor's degree and a minimum of 3 years of residential life/housing or facilities management experience, or an equivalent combination of education and experience; excellent organizational, interpersonal, written and verbal communication skills; ability to cultivate an inclusive, diverse and welcoming environment; ability to treat all people equitably and with a sensitivity and awareness to cultural difference; demonstrated ability to hold others accountable for behavior that is supportive of a community that is diverse and inclusive required. A master's degree in higher education or related field preferred.

This position is 37.5 hours per week, 52 weeks per year.

Application Instructions:

Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or [email protected].

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Visa sponsorship is not provided for this position.

Hiring Range:

$28.00 to $30.00 per hour, commensurate with qualifications and experience.

We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including:

• Healthcare including vision and dental

• Generous Paid Time Off Policies

• 403B Retirement Savings Plan with Matching Employer Contribution

• EAP

• Flexible Work Plans

• Educational Benefits

• Career-Enhancing Trainings

• For an overview of our benefit offerings, please visit

In an effort to promote campus safety and the security of College resources, Ithaca College will, consistent with the requirements of the law and prudent practices, conduct criminal background investigations per College policy. This position is subject to a criminal background check. All offers of employment are contingent upon review of the criminal background check.

At Ithaca College, a comprehensive residential campus community of approximately 5,000 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State's scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger's as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at