Bell Attendant

Job Description

Job Description

The Bell Attendant is usually the first and the last person the guest, both internal and external, will see upon entering or leaving the building. As a Bell Attendant, you will be responsible to welcome guests, greet guests, open doors for incoming and exiting guests. The Bell Attendant must be well-groomed, properly dressed according to hotel standards, and assist guests with their luggage/bags at all times. You must be comfortable interacting professionally with guests of all races to ensure they feel welcome, well-cared for, and valued.

Job Description

● Display a warm welcoming professional courteous demeanor at all times with guest

● Welcome all incoming guest in a professional manner

● Request to assist all guest with their personal belongings

● Use bell carts/luggage cart to transport guest belongings to respective areas on the property

● Assist guest with opening doors, unloading luggage from the vehicle and transporting to their rooms

● Must display exceptional organization and time management skills

● Be knowledgeable of the surroundings to assist guests with basic questions such as pharmacy locations or public transportation, etc. If you're unable to answer guest questions, they should be directed to a knowledgeable staff member such as front desk personnel

● Assist guest in obtaining taxi cabs or shuttles as requested

● Ensure that the entry area and assigned stations are free of debris and are always presentable

● Be mindful of your surroundings and report any suspicious security concerns to hotel security immediately

● Work with department managers to ensure guest needs are fully communicated and that everyone has a clear understanding

● Point delivery personnel in the right location when entering the property to ensure smooth flow

● Inform front desk of VIP guest arrival if possible

● Follow the lost and found procedures set forth by the hotel

Requirements

● High school diploma or equivalent.

● 1-2 years experience as a Bell Attendant in an established brand

● Hotel experience is a plus

● Be able to speak, write and understand the primary language of the workplace

● Be able to work flexible shifts as per business needs

● Be able to lift, push and pull 50 pounds