Product Manager, Commerce Upgrade and Churn

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.

About NBC Universal and Peacock:

On the streaming team at NBC Universal, you’ll find more than a job. You’ll find a fast-paced, high-flying team of unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our team works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.

We are seeking to forge the next frontier of streaming through creativity, teamwork, and talent. We are a large organization that collaborates effectively because speed is critical. We challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. And we do it all in a culture of respect. We embrace authenticity and inspire people to thrive. We recognize the power of difference and are committed to championing diversity and inclusivity for all.

The Commerce Product team in specific oversees subscription management features for the company’s Media Group portfolio that includes Peacock in the United States as well as NOW, Sky Showtime, and Showmax in international markets. Combined, we serve more than 100 million users in 70 global markets. Our 100+ person organization manages back-end billing and payments systems as well as the front-end journeys that enable them. It includes design, engineering, data, and product. The stakeholder groups outside of our team include strategic growth, marketing, viewing/content, customer care, and more.

About the Role:

As a Product Manager on the Commerce “Upgrade and Churn” Product team, you will conceive, define, design, develop, test, and launch experiences that support business goals toward increasing subscription revenue and preventing voluntary churn. You will do this by creating upgrade journeys for users across web, mobile devices, and TV platforms that are transparent and elegant. To do this, you will work with engineering, data, partnerships, design, research, and more. As a Product Manager, you will be at the center of all of these teams, inspiring innovation, motivating best-in-class solutions, and driving alignment all along the way through execution.

Reports to: Sr. Director, Product Management, Commerce Upgrade and Churn

Responsibilities:

• Helping to develop a roadmap of impactful products, features, and optimizations that prioritize customer value, business growth, and strategic opportunities.
• Monitoring performance of core upgrade journeys, developing a deep knowledge of how existing flows technically work as well as behavioral patterns for how users move between subscription products.
• Collaborating with Design and Engineering teams to evaluate solution approaches, assess technical feasibility, and ensure alignment on building the most effective and fitting product outcomes.
• Identifying and leading new feature development initiatives to drive subscription profitability goals; being able to effectively communicate your ideas to different audiences and influence them to understand your vision.
• Active, ongoing experimentation on production experiences, continually a/b testing to fine-tune our product journeys and learn.
• Working with Legal to understand compliance requirements and propose product solutions that meet the needs.
• Operational work related to pricing and copy edit updates across your owned surfaces.
• Effectively and consistently communicate your work and priorities to your manager, working peers, and stakeholders.

Qualifications

Essential Skills & Attributes

• You are an experienced product owner with a proven track record of end-to-end ownership and production of user-facing journeys.
• You use experimentation tools, technologies, established best practices, and your own experience-based methods.
• You can defend and vigorously pursue ideas based on quantitative and qualitative insights, acting in staunch support of what is best for the user.
• You identify the most impactful concepts and push them through a rigorous course of critical evaluation, execution, implementation, experimentation, and success.
• You feel most at home in a fast-paced, iterative, and collaborative environment.
• You are a fast and eager learner willing to take on new challenges and explore ambiguous problems.
• You have strong communication skills, including the ability to quickly establish rapport with stakeholders and distill complex messages into simple language both verbally and in writing.

Experience Requirements:

• Minimum 3 years in product management, owning front-end user journeys.
• Experience developing and shipping products for the web, mobile apps, smart TVs, connected TV devices – tvOS, Fire TV, Roku, etc.
• Expertise in product experimentation— design, analytics, A/B testing, user testing, and market research.
• Comfort working with team members across UX design, data, engineering, and stakeholder groups.
• Proficiency with tools such as Jira, Confluence, AirTable, Figma, Optimizely, and MS suite applications.
• A deep understanding and interest in the streaming industry, its major players, trends, and challenges.

Hybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000 - $160,000 (bonus and long-term incentive eligible).

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected] .