Vice President, Global Client Operations

Company description

Spark Foundry was built during the most transformative time in the history of advertising and marketing. We deliver everything a traditional media agency has to offer and have grown into one of the world's most successful agencies by helping brands evolve their marketing by leveraging identity, commerce, artificial intelligence, and more to connect with people. Transformation is part of our DNA. Spark Foundry's start-up spirit delivers high-touch approaches and a never-ending desire to challenge the status quo. Combined with Publicis Media's powerhouse soul leveraging connected data assets, advanced AI applications, and investment clout, we "Bring HEAT to Brands." No other agency possesses the expertise that we do to address today's most pressing challenges to drive business transformation through media.

Overview

The Vice President, Global Media Client Operations provides senior level operational leadership across disciplines, regions, and markets to enable a connected, scalable global operating model. This role is accountable for driving disciplined execution of global initiatives through integrated project management, prioritization, and resource planning, while strengthening connectivity across the global network. The Vice President ensures clarity of roles, decision rights, dependencies, and escalation paths to support consistent delivery, operational excellence, and adoption across markets.

As a senior operational leader, this role partners closely with Global, Regional, and Local leadership to align strategy to execution and balance global standards with local needs.

Responsibilities

Global Operational Leadership

• Serve as the primary operational escalation point for cross-market and cross-discipline issues impacting delivery or execution

• Provide senior operational leadership to enable disciplined execution

Disciplined Execution & Initiative Management

• Enable disciplined operations through integrated project management, prioritization, and resource planning across global, regional, and local teams

• Oversee execution of global initiatives by tracking progress, dependencies, risks, and milestones across disciplines and markets

• Partner with leadership to ensure initiatives are appropriately delivered in line with approved priorities

Network Connectivity & Communications

• Drive connectivity across disciplines and strengthen global market connectivity through regular communications, operating forums, and structured connection points

• Act as a senior connector between global strategy, regional leadership, and local execution teams

• Ensure local market needs, insights, and feedback are surfaced and addressed within the global operating framework

Performance & Continuous Improvement

• Identify systemic risks, inefficiencies, and opportunities to improve speed, quality, and collaboration

• Evolve operational frameworks, tools, and reporting to support continuous improvement and changing business needs

Qualifications

• Must have 10+ years of experience in global operations, operating model design, or enterprise program leadership within a complex, matrixed organization (agency, consultancy, or equivalent)

• Strong understanding of automated workflow systems and project management tools

• Strong client management/consultative experience both presenting and resolving issues

• Solid communication skills, able to write clearly, speak professionally, and convey complex technical concepts to a non-technical audience

• Must have a strong attention to detail, and be able to quality-check their teams' work to ensure data anomalies and mistakes are caught prior to delivery to the client teams

• The role requires strong management capabilities, operational as well as strategic, to ensure that guidance is given to all teams on enhancing the product as the account matures

• Hands-on problem-solving abilities and a "can do" approach (someone who is a both a thinker and a doer)

Additional information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected] .

Compensation Range: $149,340- $239,148 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 05/08/2026.

All your information will be kept confidential according to EEO guidelines.

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