Boutique Watchmaker - New York

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Boutique Watchmaker

Richemont | New York, NY

Reports to: Technical Operations Regional Manager

Role Overview

The main purpose of the Boutique Specialist Watchmaker is to provide immediate service to clients entering the New York Boutique. This includes providing detailed analysis for the purpose of the repair, being processed at the boutique, without interruption, including all services and components. In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed:

• Watches
• Accessories

Key Responsibility 1: Diagnosis/Services

Evaluation of products such as:

• Watches
• Clocks
• Accessories

These services will include the following types of calibers:

• Quartz

• Mechanical
• Automatic
• Chronographs
• Complications

In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered :

• History
• Previous services performed
• Warranty
• Sales
• Intervention
• Product History
• Quality Conquest
• Network Feedback
• Conditions
• Physical Condition
• Functionality
• Movement Tolerances

Following outlines, to ensure that products and services are being allocated to the proper locations in a timely fashion :

• Boutique
• Brand-Approved Vendors
• Inter-Network Locations

Key Responsibility 2: Maintenance and Organization of the Workshop

Maintenance of tools and Equipment (Watchmaking Related Equipment, Polishing and Laser Welders). Ensure that all equipment that is used is:

• Calibrated
• Maintained on a regular schedule
• Proper setup of workshop
• Organization & Cleanliness
• Proper layout and accessibility of all tools and equipment

Respecting all guidelines and policies set forth RNA Health and Safety. These Guidelines cover:

Chemicals

• Equipment
• Tools

Key Responsibility 3: Routine Testing of Technical Skills (To be applied by RNA Technical Services)

Evaluation & Retesting

• Practical Training
• Diagnosis
• Quality Control Interpretations
• Tools
• Encasing Skills
• Watchmaking
• Practices
• Theoretical Knowledge
• Quick Services for selected Jewelry

Key Responsibility 4: Communication

• Boutique Personnel
• Managers/Directors
• Sales Associates
• CSR
• Clients when necessary

Communicate in a timely and professional manner when planning:

• Vacation requests
• Personal days
• Sick days
• Lunch breaks

Provide the Technical Manager of the Region with feedback related to quality issues found with new and existing product during the repair processes such as:

• Components
• Tools
• Equipment
• Maintenance

Required to participate in Maison Sponsored Events:

• Masterclasses
• Product Launches
• VIP Events

Key Responsibility 5: Trainings

Participate in Brand Trainings at the RTC:

• Routine Refreshers
• Evolutions
• Calibers
• Processes
• Tolerances
• Equipment/Tools
• Brand Objectives and Policies

Education:

Accredited Watchmaking Diploma or Certification.

Or have the required abilities that can be validated in an exam given by RNA

Required experience:

• Minimum of 5-10 years of experience in Watchmaking is preferred.
• Retail working experience preferred.
• Working experience with luxury brands is a plus.
• Watchmaking level will be determined by years of experience, and proven ability to repair higher complications and calibers.
• Ability to perform all functions of watchmaking as determined by offered level.

Personal skills:

• Computer Skills
• Knowledge of SAP preferred
• Ability to handle multiple tasks simultaneously is required
• Ability to work with a team in a fast-paced environment is required
• Strong organizational, interpersonal & communication skills

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary Range: $90,000 - $120,000

Salary will be determined based on relevant skills and experience