Communication change specialist

Job Title

Sr. Communication & Change Specialist

Job Description Summary

The Senior Communications & Change Specialist is responsible for executing internal communications and driving change strategy tailored to the unique and fast-paced demands of a large client environment. The role serves as a strategic partner to the account team, ensuring all communications reflect corporate change principles while being responsive to account-specific needs. Duties include managing communications, overseeing delivery, coordinating with subject matter experts, and maintaining peer champion networks to encourage adoption and gather feedback.

Job Description

Key Responsibilities:

Strategic Alignment & Change Support

• Serve as a bridge between the central corporate organization and account team to ensure alignment and effectiveness of communication tactics.

Communication Strategy, Planning, & Execution

• Own the comprehensive strategy, planning, design/development, and delivery of all account-wide communications.

• Functions as a strategic and proactive advisor for messaging and narrative creation, collaborating with the account executive team to develop focused and impactful communications for varied stakeholder audiences.

• Ensure all internal account messaging aligns with enterprise communication, engagement, and change management strategies.

• Address ad-hoc internal account communication needs including but not limited to business updates, policy rollouts, and change initiatives.

• Manage content creation for various internal channels (emails, newsletters, intranet, presentations) with appropriate tone and branding.

Engagement & Feedback Management

• Manage and deploy pulse surveys, sentiment tracking, and feedback mechanisms to gauge communication and change initiative effectiveness.

• Summarize insights and trends to inform continuous improvement.

• Track communication effectiveness through analytics, surveys, and feedback tools.

• Recommend improvements based on measurable outcomes and stakeholder input.

Stakeholder & Network Coordination

• Facilitate collaboration with subject matter experts (SMEs) to ensure accurate and timely content.

• Activate and support peer champion networks to localize and reinforce change messaging.

• Partner closely with the central marketing and change teams to maintain message consistency across initiatives.

Qualifications:

• A bachelor’s degree in communications, marketing, organizational development, or related discipline.

• 3-5 years of experience in internal communications, change management support, or employee engagement roles.

• Proven track record in executing change communications that align with broader enterprise strategies.

• Superior written communication, facilitation, and storytelling abilities, complemented by advanced proficiency in PowerPoint.

• Strategic mindset with the capacity to align communication and engagement initiatives with organizational vision and objectives.

• Strong coordination and interpersonal skills, effective across various functional areas and levels.

• Proficient in utilizing Microsoft 365, SharePoint, survey platforms (such as Qualtrics, Smartsheet, MS Forms), and project management tools.

Preferred Skills:

• Familiarity with change frameworks (e.g., Prosci, ADKAR, Kotter).

• Experience supporting communications for large-scale transformation efforts.

• Understanding of frontline and client-facing operational environments.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 89,250.00 - $105,000.00

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.

INCO: “C&W Services”