Service Scheduler
Job Title: Service Scheduler & Customer Coordinator
Company : Suburban Pest Control
Location: Yonkers, NY
Suburban Pest Control is seeking a detail-oriented and customer-focused Service Scheduler to coordinate pest control appointments across residential and commercial accounts. This role is essential to ensuring timely service delivery, technician efficiency, and high customer satisfaction. Key Responsibilities:
- Schedule pest control services based on technician availability, customer preferences, and service urgency.
- Communicate with clients to confirm appointments, provide service details, and handle rescheduling.
- Optimize technician routes for efficiency and coverage across Yonkers, Westchester, Manhattan, Brooklyn, and Bronx.
- Maintain accurate records in scheduling and CRM systems.
- Collaborate with field supervisors and customer service representatives to resolve scheduling conflicts.
- Monitor service progress and proactively adjust schedules as needed.
- Support inventory tracking and technician dispatching.
Qualifications:
- High school diploma or equivalent; associate degree preferred.
- 1–2 years of experience in scheduling, dispatching, or customer service.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency with scheduling software (e.g., PestPac, ServiceTitan, or similar).
- Ability to work in a fast-paced, team-oriented environment.
Preferred Skills:
- Familiarity with pest control services and terminology.
- Experience in route optimization and technician coordination.
- Bilingual (English/Spanish) is a plus.
Benefits :
- Competitive hourly pay ($21–$26/hour based on experience).
- Health, dental, and vision insurance.
- Paid holidays and time off.
- 401(k) with company match.
- On-the-job training and career advancement opportunities.
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