Corporate Vice President, Continuous Improvement-Maturity Assessment lead

Location Designation: Hybrid - 3 days per week

The MSA Lead is a critical role focused exclusively on the execution and continuous enhancement of the Management System Assessment (MSA)—a structured, benchmark-driven process used to evaluate and accelerate the maturity of Continuous Improvement systems across business units. The MSA Lead will be responsible for planning, executing, calibrating, and reporting MSAs, along with building organizational capability in assessment practices and driving insight-driven follow-up action planning.

Key Responsibilities

• MSA Execution and Leadership (Primary Focus – 60%)
• Lead all aspects of MSA deployment including pre-assessment preparation, onsite/remote execution, scoring, calibration, and post-assessment reporting.
• Conduct structured interviews, direct observations, and panel facilitation across all four CI disciplines: Connect, Deliver, Enable, Discover.
• Score 39 behaviors using the OEI-based maturity framework and guide teams in self-reflection and rating calibration.
• Synthesize findings into high-quality reports and presentations, tailored for different audiences (site leadership, senior executives, and CI governance).
• Facilitate action planning sessions and contribute to the formation of 100-day improvement plans and longer-term roadmaps.
• Capability Building (15%)
• Coach new assessors and observers; run assessor training workshops to scale assessment capabilities.
• Develop standardized MSA materials, templates, and briefing decks to improve repeatability and quality.
• Facilitate MSA communities of practice; share insights and innovations from assessments.
• Insights, Reporting & Governance (15%)
• Own the MSA assessment pipeline and calendar; manage demand, scheduling, and assessor staffing.
• Maintain the MSA score repository; perform year-over-year trend analysis and maturity tracking across business lines.
• Report quarterly on MSA themes and maturity trends to CI Steering Committees and BU leaders.
• Collaborate with data analytics and CI CoE to integrate MSA insights into CI dashboards and strategic planning.
• Innovation and Continuous Improvement (10%)
• Identify opportunities to evolve the MSA framework, calibration approach, and scoring tools.
• Partner with SLs and Change Agents to ensure action plans from MSAs are linked to CI progress tools and tracked through to completion.
• Explore adjacent maturity frameworks (e.g., Shingo, OEI, Agile maturity) for benchmarking and methodology evolution.

Qualifications

• 8+ years in Continuous Improvement/Operational Excellence grounded in a formal methodology (e.g., Shingo Model, Lean Management, OEI).
• Proven experience deploying structured CI management systems and tools using a defined framework (e.g., huddle systems, tiered accountability, standard work).
• Strong working knowledge of CI leadership behaviors and the application of Lean tools in both frontline and support functions.

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Pay Transparency

Salary Range: $140,000-$170,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site .

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 92442