Instructional Design, Manager

Job Description

Job Description

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they can feel empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We're rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 certified Great Place to Work®.

THE JOB

At VEG, we find a way to say YES—so our teams have the knowledge and skills to perform at the highest level. As Instructional Design, Manager, you will design and deliver in‑person and virtual workshops while developing high‑quality Storyline and Rise Articulate courses for our Learning Management System. Partnering with leaders across departments, you will evaluate training needs, propose effective solutions, and ensure a consistently strong learner experience for our frontline VEGgies. Success in this role requires expertise in adult learning, a disciplined approach to digital content and video production, and a commitment to staying current with learning‑technology trends. If you are driven to create clear, impactful training that supports operational excellence and growth, we invite you to join us in building the training framework for the world's veterinary emergency company.

• Develop engaging digital learning assets – video, interactive modules, and micro-learning– for both operational and medical subject matter
• Collaborate with VQ departments to conduct needs analyses and translate requirements into target training solutions
• Create and deliver creative in person/remote training experiences that push beyond the traditional boundaries of learning within a work environment
• Manage multiple projects and deadlines while keeping tight communication with stakeholders
• Continue to grow and refine your practices, adopting emerging tools and methodologies to keep VEG's learning solutions at the forefront of the industry

• 3+ years of experience in training talent internally with a strong set of organizational and communication skills
• Proven ability to manage projects, collaborate effectively with cross-functional teams, and influence stakeholders to achieve desired outcomes.
• Working knowledge of Cornerstone, or other enterprise LMS, to curate and deliver learning pathways and curriculums
• Experience organizing and running events with 50+ participants in person, online, and hybrid (preferred)
• BA or MA Degree (preferred) in one of the following fields Human Resources, Business Administration, Adult Education, Organizational Development, Communications
• A strong connection to VEG's mission and values. This includes being together in person for at least 4 days during the week.
• A willingness to work in a fast paced environment with the ability to plan a path and get the job done
• An eagerness to challenge the status quo and question practices in order to push boundaries
• An unwavering focus on creating quality training experiences for VEGgies
• A passion for helping others grow and making work meaningful

HOW WE INVEST IN YOU

• Competitive Compensation Including ($90,000 - $100,000 annual base salary) + bonus + benefits. Comprehensive health and wellness benefits, and access to free therapy or counseling
• Paid parental leave, up to 10 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
• Unlimited PTO to use for vacation or sick days - however you need it!
• Generous referral rewards, so our awesome people can bring in more awesome people.
• And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!
• Company laptop and a monthly cell phone reimbursement

BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ

Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.

DEI
At VEG, diversity is a strength that fuels innovation and compassion. Our mission is "Helping people and their pets when they need it most"—and we do that best when VEGgies feel valued, respected, and empowered to bring their authentic selves to work. We're committed to building a culture that reflects the communities we serve, where different perspectives are celebrated, voices are heard, and everyone has equitable opportunities to grow. Saying yes to VEG means helping us become the world's veterinary emergency company, together.