Assistant Store Manager- New York City

About Us
Boggi Milano is an Italian brand with over 200 stores across 50 countries. We are committed to ambitious goals, driven by innovation, sustainability, and quality. Through the use of cutting-edge high-performance materials, our brand continues to evolve. At Boggi Milano, we recognize that our people are essential to our growth, and we seek individuals who are excited to contribute to our ongoing success.

Your Opportunity

In partnership with the Store Manager, you will be accountable for the overall operational success and performance of the store. Your role will involve leading by example to foster an environment of continuous growth and high standards, with a focus on key objectives such as sales performance, exceptional service quality, customer loyalty, and team development. You will play a pivotal role in cultivating a motivated, results-driven team, guiding and inspiring each member toward achieving both individual and collective goals, while delivering a high-caliber, omnichannel experience for our customers.

How You Will Contribute:

Business Results & Brand Excellence (40%)

• Lead by example on the sales floor to deliver an elevated omnichannel customer experience aligned with Boggi Milano’s service and brand standards

• Partner with the Store Manager to analyze sales performance, KPIs, and customer insights, translating data into actionable plans that drive results

• Drive CRM and clienteling execution to build long-term customer relationships and increase retention

• Ensure timely and effective resolution of customer feedback and service issues, strengthening loyalty and brand trust

• Support daily scheduling, floor coverage, and task delegation to maximize productivity and service excellence

• Continuously observe selling behaviors and service execution, providing real-time coaching and performance feedback

• Oversee inventory levels in alignment with sales trends, collaborating with Merchandising, the Store Manager, and District leadership

People Development & Team Leadership (30%)

• Serve as a hands-on, floor-focused leader, actively coaching and developing the sales team through observation, feedback, and side-by-side selling

• Translate store and company goals into clear individual performance expectations and development plans in partnership with the Store Manager

• Coach and develop selling, styling, and clienteling skills to elevate individual and team performance

• Identify high-potential team members and support internal growth and succession planning

• Lead and participate in team meetings to communicate results, align priorities, recognize performance, and reinforce accountability

• Support the onboarding and training of new hires, ensuring a strong start and clear understanding of expectations

• Partner with the Store Manager and Training teams to deliver targeted learning and development initiatives

• Foster an inclusive, collaborative, and high-performance culture aligned with Boggi Milano’s values

Operational Excellence (30%)

• Support hiring efforts and workforce planning to ensure appropriate staffing levels and strong talent pipelines

• Partner with the Store Manager and HR to address employee relations matters with professionalism and discretion

• Ensure the store environment meets brand standards for presentation, cleanliness, organization, and professional appearance

• Oversee inventory management, including stockroom organization, replenishment, cycle counts, and physical inventories

• Ensure accurate execution of omnichannel processes such as BOPIS, ship-from-store, and returns

• Ensure adherence to company policies and procedures, implementing corrective actions or additional training as needed

• Protect company assets through proper loss prevention practices and monitoring of security systems

• Ensure compliance with U.S. labor laws, wage and hour regulations, and health and safety standards

• Oversee administrative tasks, timekeeping, and cash handling to ensure accuracy and compliance

• Communicate effectively with the Store Manager and corporate partners on store performance and operational needs

Who You Are:

Qualifications:

• Minimum of 3+ years of leadership experience in men’s wear, premium menswear retail.

• Proven experience working with sales metrics and KPIs, with the ability to analyze results and drive team performance

• Results-oriented with a strong focus on achieving sales targets and motivating teams to meet goals

• Skilled in coaching, training, and developing team members to improve selling skills, product knowledge, and customer service

• Ability to set and maintain high standards of service, ensuring each customer receives an exceptional experience that reflects the brand

• Comfortable working in diverse and fast-paced retail environments

• Strong knowledge of fashion trends, seasonal styles, and the competitive landscape in the retail industry

• Ability to embody and promote the brand’s identity, style, and ethos, serving as a role model for the team

• Proficient with POS systems, inventory management software, and digital tools for omnichannel retail, including click-and-collect

• Analytical skills to interpret sales data, understand customer behavior, and identify opportunities for improvement

• Excellent verbal and written communication skills to convey goals, policies, and procedures effectively

• Physical ability to lift up to 35 lbs. and stand for extended periods

• Flexible to work weekends, holidays, and peak retail seasons; must be available to work at least 2 out of 3 weekend days (Friday, Saturday, Sunday) depending on business needs. As well as work Holidays and Blackout periods.

Pay Transparency (New York State)

In compliance with New York State and New York City pay transparency laws, the salary range for this position is $60,000 – $75,000 annually , plus eligibility for bonus and benefits. Actual compensation will be determined based on experience, skills, and qualifications.

Equal Employment Opportunity

Boggi Milano is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local laws.

Why work with Boggi Milano?

Boggi Milano combines the best of Italian craftsmanship with innovative designs, offering employees the chance to represent a prestigious brand known for elegance and quality. At Boggi Milano, innovation is at the core. The brand leverages technical, high-performance materials to create products that meet the evolving demands of customers.

Employees are part of a dynamic and growing company, with numerous new store openings and partnerships planned. Join an international workplace that values diversity, equity, and inclusion. Employees from different cultures and backgrounds collaborate harmoniously. Boggi Milano promotes work-life balance and fosters an environment that values employee well-being.

Boggi Milano is in a phase of global expansion, creating exciting opportunities for employees to contribute to new projects and help shape the brand’s future.

Boggi Milano is committed to protecting the privacy and personal information of our employees and customers. All personal data will be handled in accordance with applicable privacy laws and regulations, including the New York State Consumer Privacy Act and other relevant statutes

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