Dental Patient Care Coordinator

Patient Care Coordinator
$20-$25/Hour DOE | Full-Time | High-Performance Front Office Role
National Dental - An Established Dental Practice – Manhattan, NY (Upper East Side)

Do you thrive on making great first impressions while also driving results? Our long-standing, modern dental practice in the heart of Manhattan is looking for a Patient Care coordinator who delivers exceptional patient care in person —and ensures the business side of the practice runs smoothly and successfully.

If you’re a people-first professional with a knack for collections, scheduling, and treatment plan conversions, we want you on our team.

Why You’ll Love This Role

• $25 per hour +/-, based on experience
• Full-time schedule: 5 days/week, no weekends
• Full benefits: Medical, Dental, Vision, Life, PTO, 7 paid holidays
• 401(k) with up to 4% match
• Employee Assistance Program for you and your family
• Voluntary benefits: pet insurance, identity theft protection, and more
• Safe, PPE-protected, CDC-compliant environment
• Continuing education opportunities

What You’ll Do

• Deliver top-tier patient service at every touchpoint , from check-in to checkout
• At check-in:
• Welcome patients warmly and create a positive start to their visit
• Reappoint for their next recare before they leave
• Collect over-the-counter balances with confidence
• Verify and update personal and insurance details
• At checkout:
• Present treatment plans and associated fees clearly
• Convert treatment recommendations into scheduled appointments
• Provide after-visit documents (receipts, school notes, reminders)
• Manage and work the recall/reappointment list to keep the schedule full
• Monitor and minimize cancellations through proactive communication
• Partner with the practice manager and clinical team to keep the daily schedule optimized and on goal
• Answer phones promptly and professionally, turning inquiries into booked appointments
• Support compliance and maintain organized, accurate patient records

Requirements

What We’re Looking For

• Minimum of 3 years dental front office experience (collections and scheduling experience required)
• Strong skills with scheduling software and Microsoft Office
• Experience with dental software systems preferred
• Associates degree in business or office administration a plus
• Solid communication skills and a professional, friendly demeanor
• Highly organized, detail-oriented, and committed to both patient satisfaction and office performance

Benefits

• Full-time opportunity, five days a week.