Parent Advocate Coordinator

We are seeking a Parent Advocate Coordinator to provide to join our foster care team that provides services to over 280 families. A Parent Advocate Supervisor will guide their team using the Parent Empowerment Parent (PEP) Model and help them leverage their unique lived experiences to support parents on their journey towards reunification.

Primary Responsibilities And Essential Functions Of Position

• Supervise and support a team of advocates, promoting professional development, providing guidance, training, and performance evaluations
• Assist with managing workflow processes ensuring the Parent Advocate are adhering to the 90 Day Parent Empowerment Parent (PEP) module.
• Provide guidance to Parent Advocates to support parents with navigating the challenges associated with separation from their child(ren).
• Build and maintain relationships with community-based organizations, other internal and external stakeholders to enhance service delivery.
• Assist with Parent Advocates case assignment for new admissions and coordinate scheduling Parent to Parent meeting.
• Maintain a tracking system to ensure that Parent Advocates are documenting their interactions in connections database.
• Ensure families are informed about their rights and available resources.
• Support communication between parents and case planning team to promote understanding and collaboration.
• Co-facilitate bi-weekly team meetings between the Case Planning team and Parent Advocates to successfully engage parents.
• Conduct reviews of the Parent Advocate progress notes and provide guidance as needed.
• Ensure the Parent Advocates attend and participate in critical case conferences.
• Assist with creating and implementing ideas to celebrates parents, participate in hosting event and activities.
• Develop and facilitate training sessions for advocates and parents/families on relevant topics.
• Co-facilitates quarterly parent round table meetings and participate in stakeholder meetings.
• Performs other related duties as assigned, within the scope of the role.

Qualifications

• High School Diploma or equivalent required.
• Associate in a related Human Services field preferred.
• Lived experience as a parent impacted by child welfare (ACS or Preventive Services), case must be closed for at least 1 year required.
• Travel Flexibility: Ability to travel within all 5 NYC boroughs and willingness to travel outside of the five boroughs.
• Willingness and demonstrated capacity to teach, train, and effectively manage/lead two worksites.
• Ability to meet deadlines, deescalate and manage crisis.
• Proficiency in Microsoft Outlook/Office, and preferably knowledge with Connections.
• Preferable familiarity with OCFS/ACS regulations, & Family Court.
• Good strategic/critical thinking skills, writing, organizational, leadership skills, and written/verbal communication skills, with keen attention to detail.
• Integrity, driven, and willingness to work with children, youth, families, and team-oriented setting.
• Works, both, independently and collaboratively with colleagues and stakeholders.
• Able to create and maintain appropriate professional boundaries.

Benefits 

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: 

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [email protected].

About HeartShare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about HeartShare, please visit our website at or Follow us on Twitter LinkedIn YouTube Instagram Facebook

HeartShare Human Services of New York | Homepage

HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.