Facilities Management Dispatcher

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide.



Job Title: Facilities Management Dispatcher

Location: New York NY 10065

Duration: 4 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

• Under the direction of the Manager Facilities Administrative Services is the central contact/communication person for Facilities Management during the day evening and weekend shift.
• Assists with database management such as verifying completed work and properly closing out work orders.
• Emergency Phone Dispatch/Customer Service:
• Covers the Facilities Management emergency phone line from 8 am through 4 pm; 4 pm to 12 midnight during the week and 8 am to 4 pm on weekends in the Plant Operations Office.
• Serves as the second point of contact for all emergency situations throughout the entire Center campus.
• Responsible for correctly evaluating the problem entering pertinent information (i.e. emergency type; building; floor/room; requesters name and extension) into the work order database system.
• Prioritizes the importance of each request; contacts the appropriate Facilities personnel to resolve the problem and sends the work order to the appropriate trade for resolution.
• Interacts with customers in a helpful professional manner throughout the process to foster a positive image of the Facilities Management Division effectively meeting all customer service needs.
• Assists with database management such as verifying completed work and properly closing out work orders.

Communication/Customer Service:

• Greets screens and assists all visitors and handles all incoming telephone calls for the Plant Operations Department by taking complete and accurate detailed messages.
• Assists management with the satisfactory resolution of all completed work requests.

Professional Development:

• Maintains and improves writing and general communication skills as they are essential in a role that interacts with the Plant Operations Supervisors Operation Managers and General Manager of Plant Operations.
• Must work easily with others.
• Attends divisional meetings to remain apprised of policy and procedural changes; participates in training programs as requested.

Care for the Environment:

• Maintains personal shared and public work areas in a clean and orderly fashion that promotes and exemplifies a professional office

Required Skills & Experience:

• Excellent communication skills to handle an intense volume of telephone calls from customers with urgent problems.
• Ability to exercise judgment and discretion and to interact effectively with irate or apprehensive customers.
• Ability to utilize work order entry system and applications such as Microsoft Word electronic mail and the intranet paging system.
• Ability to operate standard office equipment (i.e. copier and fax machine).

Required Education:

• HS Diploma/GED.

TekWissen Group is an equal opportunity employer supporting workforce diversity