Job Offer: Director ? Customer Billing

Director - Customer Billing

Benefits :

»Competitive compensation

»Medical, Dental, and Vision insurance

» 401(k) Retirement Savings Plan with substantial company match

»Life and Travel Insurance

»Tuition Assistance

»Wellness Reimbursement Program

»Paid Holidays and Vacation

What is a Director – Customer Billing?
The Director of Customer Billing promotes the highest level of customer service and customer satisfaction by assuring the timeliness and accuracy of customer bills. The Customer billing department tracks the transactions of meter readings into billing calculations and bill presentment through the Customer Information System (CIS). this function works closely with multiple business units including Customer Service, Cost & Rate, and Information Technology. The Director – Customer Billing contacts with customers, resolve disputes, and addresses customer concerns while balancing business objectives.



What does a Director – Customer Billing do?

»Provides overall direction and supervision of managers and employees in Customer Billing

»Coordinates and supervises the accurate, timely creation and mailing of customer bills and notices

» supervises exception management generation and timely resolution

» supervises the company’s responsibility to make updates to the billing system located on regulatory and/or tariff changes

» supervises billing-related PSC complaints and timely responses

»Interprets orders and regulations that impact billing and assures the Company’s compliance with these regulations

»Responsible for the billing of customer accounts in conformity with the Company’s gas and electric tariffs

»Supports storm/emergency restoration efforts

» supervises the development of requirements for new and enhanced billing system functionality and ensures that functionality is deployed optimally and seamlessly for customers



What does it take to be a Director – Customer Billing?

Required:

»A bachelor’s degree in business administration, finance, accounting, communications, information systems, or a significant field and related practice in billing, customer service/success, operations management, or related function/function. In lieu of a bachelor’s degree, an associate’s degree and 5+ years of practice, or High School Diploma or equivalent and 7+ years’ practice as listed above.

» practice supervising and leading teams, coaching, and mentoring employees.

»Strong negotiation and communication expertise, with the capability to influence and build relationships with internal and external stakeholders.

»Must demonstrate a high level of enthusiasm and availability to learn, promote a strong work ethic, and be committed to a positive customer service approach

»Possess excellent verbal and written communication expertise and be able to communicate with all levels of the organization including technical teams and senior management.

»Strong analytic, problem solving, decision-making expertise and proven capability to discern critical from minor problems

»Proficiency and practice with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the capability to lgain new computer software programs quickly

»Must be willing to occasionally work outside of traditional business hours as needed.

»Valid driver license

Preferred:

»MBA

»Advanced proficiency in Microsoft Excel

»SAP ISU operational business practice or practice with SAP Financial/Billing Systems

»A collaborative innovator who leads through influence both up and down an organization; has the capability to affect change with senior stakeholders.


Applications will be accepted until September 29, 2023 . Please go to Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence.


All qualified candidates will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, discapability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.



VEVRAA FEDERAL CONTRACTOR