Program manager - careers

Program Manager, Carreras y Caminos / Careers and Pathways

Neighbors Link is expanding services for immigrants to pursue careers and meaningful employment regardless of their citizenship status. The bilingual Program Manager will start up “Carreras y Caminos / Careers and Pathways,” a new program area that will include a business center with flexible, shared workspaces; new workforce training programs; career guidance that honors credentials from a participant’s home country; support for entrepreneurship; and digital inclusion programming. The ideal candidate has an entrepreneurial spirit, builds a network of relationships, and solves problems to get things done. Candidates with experience in management, career guidance, workforce development, and/or digital inclusion are especially encouraged to apply. This full-time position will be onsite primarily at our Mount Kisco location, with some time spent in Ossining and Yonkers for programming. The Program Manager will supervise three or more staff members, and report to the Director of Workforce Development.

Ideal Candidate Qualities:

You want to build something from the ground up. You believe in our mission.

People are drawn to you. You're nice to be around, and you have a solid network of professional contacts; you are well-liked by your direct reports because you focus on their success and working collaboratively. You’re respectful of all people; women and men of all backgrounds feel comfortable with you. You understand that different people are served in different ways. You spend time identifying what background and capabilities clients need to be successful in a program, and focus on their strengths.

You are data driven and feel good when your team meets its goals. Maybe you have started a business or program and have a proven track record of success. You interact professionally and collegially with other staff at all levels.

Responsibilities:

● Program Development & Planning: Launch the program from the ground up, using community input to set tangible goals, design programming, and develop operational plans. Continuously evaluate programs and adjust plans as needed to maximize impact.

● Team Management: Supervise a Program Coordinator, Career Counselor, Digital Inclusion Coordinator, and potentially additional staff as the program expands. Provide guidance, mentorship, and support to ensure team effectiveness and professional growth.

● Facility & Resource Management: Maintain and equip a business center space with computers, printers, internet access, and flexible office areas for clients. Ensure a welcoming and functional environment that supports learning and client engagement.

● Program Delivery: Oversee a robust schedule of digital inclusion classes and workforce training programs. Maximize attendance and completion rates while monitoring program quality and impact.

● Data & Evaluation: Track program data using Neighbors Link’s customized Salesforce database. Identify success metrics beyond attendance and completion rates, and provide regular progress reports to stakeholders.

● Partnership Development: Leverage existing community partnerships and cultivate new relationships to enhance programming. Collaborate with other departments to complement and coordinate services.

● Client Support & Enrollment: Facilitate client enrollment in programs offered by external providers requiring specialized equipment. Develop peer cohorts to support success.

Qualifications:

● Bachelor’s degree required; Master’s degree preferred in a relevant field such education, public administration, equivalent in business, marketing or nonprofit management also considered

● Fluent English-Spanish bilingual is required; bicultural preferred

● Proven experience in program management, workforce development, career guidance, or digital inclusion.

● Strong leadership and team management skills.

● Excellent organizational, planning, and problem-solving abilities.

● Ability to track and analyze program data and report on impact.

● Commitment to equity, inclusion, and responsive community programming.

● Supervisory experience preferred

● Flexibility to work some weekends and/or evenings

● Passion for the Neighbors Link mission and vision

● Must be able to work in-person primarily at our Mount Kisco location, and sometimes in Ossining and Yonkers.

Contact: [email protected] with subject line, “Program Manager, Carreras y Caminos , ” and provide a targeted cover letter and resume. Starting salary range $60,000 - $65,000 with generous health benefits and time off and a matched retirement plan after one year of service.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Language:

• Spanish (Required)

Work Location: In person