Account Manager

About Culinary Depot

Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships—not one-off transactions.

Role Summary

We are hiring an Assistant Sales Representative (ASR) to manage customer relationships after the sale, specifically when equipment issues arise. This role sits at the intersection of sales and service.

You will be the point person when customers experience equipment problems. Your responsibility is to protect the relationship, manage communication, coordinate resolution, and ensure the customer remains confident in Culinary Depot.

This is not a “pass it to service and move on” role. You own the customer experience post-sale and work internally with service coordinators, vendors, manufacturers, and sales reps to drive issues to resolution.

If you take pride in protecting customer relationships and making sure problems are handled professionally and efficiently, this role will be a strong fit.

What Success Looks Like

• Customers feel supported even when equipment issues occur

• Problems are owned end-to-end, not deflected

• Communication is proactive, clear, and solutions-focused

• Sales reps are confident their accounts are being protected

• Equipment issues are resolved with urgency and accountability

• Customer retention remains strong despite challenges

Key Responsibilities

• Serve as the primary contact for customers experiencing post-sale equipment issues

• Coordinate with Service Coordinators to schedule technicians and ensure timely dispatch

• Work with manufacturers to secure warranty approvals and parts when necessary

• Communicate clearly and consistently with customers regarding timelines and expectations

• Track open equipment cases and follow up proactively until resolution

• Partner with outside sales reps to protect and maintain key accounts

• Escalate recurring product or vendor issues to management

• Maintain accurate documentation of service-related cases in internal systems

• Identify opportunities to strengthen customer relationships during resolution

Who We’re Looking For

• Strong communicator who can manage difficult conversations professionally

• Calm and solution-oriented under pressure

• Highly organized with strong follow-through

• Relationship-driven and protective of customer accounts

• Able to coordinate across multiple internal teams

• Takes ownership instead of deflecting responsibility

Experience in customer service, account management, or equipment/service coordination is preferred. Foodservice or commercial equipment experience is a plus.

Attitude, accountability, and professionalism matter more than background.

Important to Know

This is not a traditional service desk role and not a call-center environment. You are representing the sales team and protecting revenue-generating relationships. The way issues are handled directly impacts retention and repeat business.

If you avoid difficult conversations or prefer transactional interactions, this will not be the right role.

Why Join Culinary Depot

We hold high standards and support our team accordingly.

• Competitive compensation

• Performance-based reviews

• Medical, Dental, and Vision insurance

• 401(k) with company match

• Paid Time Off plus paid holidays

• Hands-on training and internal growth opportunities

• Fast-paced, collaborative, execution-focused culture

This role is critical to long-term customer retention and brand reputation. If you want to play a direct role in protecting accounts and strengthening relationships, this is that opportunity.