Store Supervisor

Friends of the High Line is seeking a dynamic and experienced Store Supervisor to lead day-to-day operations in its flagship retail store. The High Line Shop, launching in April 2026 and located in a high-visibility, high-traffic area of the park, will blend commerce, culture, and community. All proceeds from the store will support the maintenance, operations, and programming of the High Line.

This is a unique opportunity to shape a new kind of retail experience in New York City. Beyond strengthening the long-term financial resilience of the park, the High Line Shop will elevate the visitor experience.

The Store Supervisor, in tandem with and reporting to the Store Manager, will work to achieve operational excellence and ensure that the store is a vibrant, mission-aligned extension of the High Line experience. Responsibilities include, but are not limited to: driving sales and maximizing store profitability, training and managing a team of passionate sales associates, delivering exceptional customer service, opening and/or closing the store efficiently, and acting as an ambassador for the High Line.

Responsibilities

• Work closely with Store Manager to oversee daily retail operations, including opening/closing procedures, cash handling, stock replenishment, and floor readiness
• Deliver and maintain an extraordinary customer experience
• Create a warm, inclusive, and informative retail environment that reflects the diverse audience of the High Line
• Lead by example, mentoring and motivating sales associates to perform as a mission-driven retail team
• Foster a positive team culture rooted in hospitality, respect, inclusivity, and enthusiasm for the High Line
• Implement strategies to drive traffic, maximize sales, and achieve store performance targets
• Ensure the store is impeccably maintained and organized, following visual merchandising standards, brand guidelines, and product rotations
• Ensure all staff are knowledgeable about products and retail partnerships, as well as the High Line’s broader history and art, horticulture, and cultural programming
• Resolve customer concerns with professionalism and care, escalating to the Store Manager when appropriate
• Submit daily shift reports
• Assist with inventory management and e-commerce fulfillment, including processing shipments, and monitoring and responding to customer inquiries and concerns

Requirements

Qualifications

• 2+ years of experience in store management
• Demonstrated ability to lead and inspire high-performing teams in fast paced environment
• Outstanding communication, problem solving, and conflict resolution skills
• Warm, engaging presence and a strong commitment to the highest standards of hospitality and customer service
• Ability to work both independently and as part of a team
• Passion for the arts, design, sustainability, parks, and cultural storytelling
• Enthusiasm for public engagement, education, and tailoring communication to diverse audiences
• Desired qualities: attention to detail, calm under pressure, adaptable, good-humor, dependable/reliable, team player, initiative, salesperson-ship, eye for visual merchandising, ability to multi-task

Physical Requirements

• Comfortable working in a mixed indoor/outdoor environment
• Ability to stand for extended periods
• Capacity to lift and move products up to 40 lbs regularly

This is a full-time, year-round, non-exempt position. The hourly rate for this position is $30.50/hour.

This is an onsite role, located on the High Line in Manhattan’s Meatpacking District in New York City. The High Line Shop will be located in a covered, open-air section of the park. The Store Supervisor position requires flexibility to work weekends, holidays, and extended hours to support occasional special events and park programming. The High Line Shop will be open 11:00 AM to 7:00 PM daily.

Target Start Date: April 14, 2026

Benefits

• Medical, dental, and vision insurance

• Paid primary and secondary caregiver leave
• 20 Vacation days, 7 sick days, and 10 paid holidays with floating holidays & Winter Fridays
• Discounted Citi Bike Membership
• Discounts with vendors at the High Line & around the Meatpacking neighborhood
• Free entrance to the Whitney Museum
• Supplemental short-term disability insurance and paid life insurance
• Commuter benefits
• Flexible Spending Accounts
• Contribution in a 403(b) retirement plan
• Employee Assistance Program
• Growth & Development

About Friends of the High Line:

The High Line is both a nonprofit organization and a public park on the West Side of Manhattan. We’re devoted to reimagining public spaces to create connected, healthy neighborhoods and cities through our work with communities on and off the High Line. Built on a historic, elevated rail line, the High Line was always intended to be more than a park. You can walk through the gardens, view art, experience a performance, enjoy food or beverage, or connect with friends and neighbors while enjoying a unique perspective of New York City. Nearly 100% of our annual budget comes through donations. The High Line is owned by the City of New York, and we operate under a license agreement with NYC Parks.

EEO Statement:

The High Line is guided by a series of values through which we make decisions, including hiring. These values include proactively creating access points for all people, regardless of age, sex, color, creed, race, income, country of origin, religion, sexual orientation, or gender identity.

As part of our commitment to living up to these values and advancing equity within our organization and through our work, we are committed to an equitable hiring process. Hence, we strongly encourage applications from people with a broad range of lived experiences. This description shall not be construed as a contract of any sort for a specific period of employment.

If you have a disability and need help with the application process:

• Email [email protected] to request accommodations (like alternative formats, extra time, etc.)

Important clarification:

• This email is ONLY for requesting disability accommodations
• Resumes sent to this email won't receive special treatment in the selection process
• The only special consideration will be providing the specific accommodation you need to complete the application fairly