Laboratory Patient Service Center Supervisor

Laboratory Patient Service Center Supervisor - Full-Time Days

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.

Patient Service Center supervisor is responsible for the daily operations for all outpatient lab locations. This includes overall performance with Patient Service Center staff, ensuring organizational and regulatory compliance, optimizing work flow, maintaining high levels of patient satisfaction and effective measures with processing specimen. The PSC supervisor may perform duties as a phlebotomist and patient registration on a routine basis. Supervisor must supervise the phlebotomy draws, processing of specimens, positive patient identification and specimen storage is properly maintained. The supervisor will correlate with the Outpatient Lab Coordinator on assigned responsibilities including a daily schedule for all staff, staffing needs by location and maximizing total output. The supervisor oversees all audits for the Patient Service Center and makes sure the checklists and temperature charts have been properly filled out.

Roles and Responsibilities:

• Supervise day to day staff activities with an effective approach to maximizing productivity.
• Create outpatient lab procedures and maintain current policies within Patient Service Centers.
• Proficient with specimen collection, order entry, registration techniques performed in the laboratory.
• Oversee outpatient lab training for all staff and educational opportunities.
• Effectively manage patient issues and collaborate with management on customer service needs.
• Ensure completion new-hire/annual staff training and competency assessments.
• Assists the department manager with introductory and annual performance evaluations.
• Maintains a compliant environment including adherence to all laboratory protocol, HIPPA standards, and infection control and safety guidelines.
• Manage patient flow, wait times, and inventory levels and information logs.
• Track and report quality metrics with patient visits, turnaround times, specimen rejection rates and create subsequent operational blueprints towards efficacy.
• Monitors patient as well as staff satisfaction and implements action plans to increase patient experience.

Required Skills and Experience:

• High School Diploma or Equivalent
• 3 years prior phlebotomy experience and 2 years of EMR patient registration knowledge.
• 2 years working phlebotomy experience
• Vocational phlebotomy (or related) course/program and certification strongly preferred.
• Valid NYS Driver's license. This position requires frequent travel to Cayuga Medical Center's Laboratory Outpatient Service Centers.

P referred Skills and Experience:

• Lab Experience Strongly Preferred.
• Problem solving ability and attention to detail is preferred
• Good written and oral communication skills preferred.
• Requires ability to prioritize work, manage time wisely and adjust to changes in work volumes.

Physical Requirements :

• May require heavy lifting (up to 50 Lbs.) and carrying supplies.
• Repetitive use of hands (e.g. computer keyboard usage), sitting, squatting, walking or standing for long periods of time is often necessary, up to 6 hours per day.

Location and Travel Requirements:

• Onsite at Cayuga Park Outpatient Lab Service Center: 401 Cayuga Park Ln Suite 123, Ithaca, NY 14850
• Shift: Full-Time, Days. Anticipated schedule is Monday-Friday from 7am-3pm and rotating weekends.
• Up to 25% Area/Local Travel can be expected in this role. This position requires frequent travel to Cayuga Medical Center's Laboratory Outpatient Service Centers.

Pay Range Disclosure:

• Standard Rate of $31.69 to $34.31 per hour plus benefits

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at [email protected] .

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.