Revenue Operations Manager - Customer Success

Sales at Brex

The Sales team is the driving factor behind revenue for Brex and every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. Our winning culture recognizes big team wins and celebrates individual accomplishments. We ensure that top performers are recognized and have built a competitive environment to motivate and unify the team.

What you’ll do

Brex is looking for an individual to join the Revenue Operations Team, which is responsible for driving revenue growth in close partnership with Post Sales revenue leaders. We help revenue teams drive consistent growth through regular reporting, analytical insights, process improvements, systems updates, strategic initiatives, cross-functional alignment, incentive design, and coverage model design. You should have an analytical mindset with a curiosity to get to the right solution to every problem. The ability to translate data into insights is critical as you will work closely with the your Revenue Operations peers, enablement, finance, systems, data, and revenue teams. You are also skilled at up-leveling complex data and insights to clearly communicate with business partners and GTM managers to improve performance and operational efficiency.

Where you'll work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Be a trusted business partner with Post Sales GTM Leaders in improving the strategy, coverage model, operating rhythm, and incentive compensation structure to drive revenue growth


• Collaborate with enablement, data, finance, systems, marketing, operations, and other revenue operations team members to support your business and implement improvements


• Own reporting and analyzing the forecast, pipeline, sales capacity, rep productivity, territory carving, incentive design, variable compensation of your GTM team


• Identify, analyze, scope, and run operational projects that drive revenue growth or improve efficiency of GTM teams


• Report on projects or team performance to senior leadership, showing a clear narrative and understanding of business dynamics


• Drive the annual planning process for the GTM team you support, working closely with business partners, finance, and other teams to balance various goals and requirements


• Monitor ROE escalations and improve on ROE to drive increased clarity and operational efficiency

Requirements

• 3-5+ years of experience in customer success operations, revenue operations, sales operations, sales strategy, business operations, sales finance, or similar; preferably at a Fintech or SaaS company


• Comprehensive understanding of sales processes and methodologies in a scaled revenue organization


• Demonstrated success operating in a cross functional environment and delivering outcomes


• Strong problem solving skills and collaborative approach to solutioning


• Ability to influence without authority and strong stakeholder management and communication skills


• Extensive experience with Salesforce and other GTM systems, including workflows between GTM teams


• Analytical mindset with the ability to quickly interpret data and do deeper analyses


• Must be willing to work in office 2x per week on Wednesday and Thursday


• Strong attention to detail including in documentation and communication

Compensation

The expected salary range for this role is $154,584 to $193,230. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.