Director of Program Operations

Organization : Figure Skating in Harlem (FSH) is the only organization in the world to combine the power of education with the grace and discipline of figure skating, to give girls 6-18 access to innovative programs that advance their intellectual, emotional and physical health. Our mission is to help girls transform their lives and grow in confidence, leadership and academic achievement. Our award- winning programs have provided low-income girls of color with access to education, health and wellness services to help them reach their fullest potential. Our vision is for every student, regardless of socioeconomic background, to acquire the foundational academic, social and leadership skills to achieve her dreams. She will be a powerful speaker, an effective leader, live a healthy lifestyle and be a global citizen. 

Position Summary:  The Director of Program Operations is a strategic and detail-oriented leader responsible for driving the operational excellence of Figure Skating in Harlem’s (FSH) youth programs. This role oversees enrollment management, data and impact tracking, internal communications, and cross-departmental coordination, ensuring smooth, effective, and mission-aligned program delivery. The Director of Program Operations is a key member of the Program Leadership Team and serves as a critical liaison to the Development Team.

Key Responsibilities

1. Enrollment & Database Management

• Develop and implement annual recruitment strategy in collaboration with the Program Team.
• Oversee application processes, document collection, and data integrity.
• Manage student and family information systems, including Amilia database administration.
• Generate enrollment and retention reports to inform programming and leadership decisions.
• As needed, manage technology of program operations

2. Impact Measurement & Data Reporting

• Lead student and family survey administration, data collection, and analysis.
• Track and report longitudinal program outcomes and impact metrics.
• Collaborate with program staff to use data for continuous improvement.

3. External Communications

• Develop and manage the program communications calendar in coordination with Education, Skating and Student Engagement teams.
• Serve as a point person for general family communications and inquiries.
• Ensure timely and clear communication between FSH and its student families.

4. Development Liaison

• Coordinate program-related site visits for funders and stakeholders.
• Support the Development Team with impact data, stories, and reporting for grants.
• Identify and facilitate media and storytelling opportunities to highlight FSH's impact.

5. Internal Program Operations

• Support weekly Programs Meetings, including agenda setting, facilitation, note taking & follow-up.
• Maintain program-wide project timelines, calendars, and planning tools.
• Set the agenda and priorities for Senior Program Management Team weekly meeting with CEO.
• Collaborate with Sharon (CEO) and Senior Program Management Team on scheduling and operational decisions.
• Maintain regular on-site presence across both program locations to ensure smooth coordination and troubleshoot issues as they arise.
• Manage program budgeting process in collaboration with CEO, VP of Finance, and program staff

6. Program Staffing

• Manage hiring process for program staff, including development of job descriptions, posting, resume review, interviewing, training and on boarding new hires
• Establish annual review process and ensure implementation

Team Supervision

Supervises: Program Operations & Events Coordinator (part-time)

• Provides administrative and logistical support across programs, including:
  • Recruitment events and family outreach
  • I Can Excel program administration (waivers, releases, attendance)
  • Execution of major events (Ice Show, Awards Ceremony, Winter Skating Party)
  • Support for Education, Skating, and Engagement Teams (e.g., skate returns, family communications)
  • Tuition and Amilia platform support for families

Qualifications

• Minimum 5 years of experience in program operations, youth development, education, or nonprofit management
• Strong project management and organizational skills, with the ability to manage multiple timelines and priorities
• Experience with CRM or program management systems (e.g., Amilia or similar)
• Excellent written and verbal communication skills
• Data analysis skills and experience with surveys or impact evaluation tools a plus
• Collaborative and inclusive leadership style
• Availability to work onsite at both Harlem locations regularly and for evening/weekend events as needed
• Any HR experience a plus