Digital Producer

WE ARE HIRING A DIGITAL PRODUCER

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we've got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club - including seasonal social events, tasty lunches & more
• TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
• TLC Rise - supporting and empowering women into leadership roles
• 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

As a Digital Producer, you’ll manage the creation and execution of TLC digital content and campaigns from concept to launch. You’ll work closely with clients, creative teams, and technical experts to deliver projects that meet objectives, exceed expectations, and stay on time and within budget.

What you'll be doing:

• Lead digital projects from concept to delivery, ensuring timelines, budgets, and client requirements are met
• Develop and manage project plans and schedules
• Collaborate with clients to understand objectives and translate them into digital solutions
• Work closely with creative and technical teams to implement campaigns
• Ensure all content meets brand standards and aligns with marketing strategies
• Monitor quality and accuracy throughout the production process
• Resolve challenges quickly and effectively
• Report on project progress and outcomes to stakeholders

Client Engagement

• Build strong, consultative relationships with clients through regular communication
• Drive client nurture strategies and identify opportunities for growth
• Oversee campaign evaluations and attend post-analysis meetings
• Anticipate potential issues and provide proactive solutions
• Represent TLC as a trusted partner in all client interactions

Sales Support & Commercial

• Spot opportunities to grow business with existing and new clients
• Support sales teams with bids, pitches, and job costing
• Manage billing schedules and drive upsell initiatives

Team Collaboration

• Coordinate across teams to ensure clear communication and documentation
• Maintain high standards of quality and accuracy
• Review and improve processes for efficiency and impact

Who we're looking for:

• Bachelor’s degree preferred
• Some experience in digital marketing or advertising
• Proven track record in managing digital projects for clients
• Strong client-facing communication skills
• Solution-focused with exceptional attention to detail
• Ability to identify new business and marketing opportunities
• Excellent multitasking, time management, and interpersonal skills
• Self-starter with entrepreneurial spirit
• Courageous and curious, keen to explore new ideas and technologies
• Team player who contributes to a positive company culture

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply!