Accounts Receivable, Collections Administrator

Almstead Tree and Shrub Care is a second-generation, family-owned arboriculture firm that has been offering environmentally conscious services in the NY, NJ, and CT tri-state area since 1964. We offer generous compensation, year-round work, paid time off, health and retirement benefits, inclusive company culture and so much more!

Our Collections Administrator is responsible for working with our residential and commercial clients to collect our receivables in a timely manner and to maintain a good working relationship with them so that we can meet the company's overall credit and collections goals and objectives while delivering high quality satisfactory care.

Responsibilities

• Ensuring and auditing oversight with sales and admin. teams of qualifying clients, courtesy phone calls, deposits and adherence to company policy to ensure a collection issue is ideally avoided to begin with.

• Making outbound collection calls and email contacts in a professional manner while keeping and improving customer relations.

• Conflict management and resolution working with sales, admin, operation and management teams.

• Following up on correction actions to ensure timely resolution and satisfaction.

• Resolves client-billing problems (ex. reconciliations) and rescues accounts receivable delinquency, applying good customer service in a timely manner.

• Sending final demand letters and notifying sales and admins of financial holds on customer accounts to stop service for non-payment.

• Relays to the OM any and all accounts that need to be written off to bad debt and/or prepares documentation for credit or debit memo applied as agreed and approved.

• Create spreadsheets of accounts and their financial status.

• Oversees and assists with the cleanup of unapplied receipts, short paid invoices and Charge Backs.

• Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments.

• Posting customer payments and submitting daily cash receipts to CEO.

• Assisting with organizing the data on commercial budget accounts and update as payments come in.

• Ensures ETF are accounted for and has oversight to ensure timely posting of payments and may engage in overflow of such posting.

• Database management to ensure all collection efforts are documented and tracked.
• Assists with invoicing as needed.

• 5 + years of experience in accounts receivable and collections
• Prior experience communicating with individual and commercial accounts.
• Associates Degree desired
• Excellent time management, organizational and negotiation skills required.
• Proficiency in Microsoft Office Suite, QuickBooks, Internet and Database Systems desired (we will train on our programs).
• Must be results-oriented with a high degree of integrity and drive.
• Maintain a high level of accuracy with a strong attention to detail.
• Ability to work in a fast-paced environment.
• Excellent communication skills including written and verbal.
• Work collaboratively with other departments, management and staff.

We offer a competitive compensation package, $55,000 - $65,000 per year commensurate with experience, medical and dental plans with employer contribution, 401K retirement savings plan, paid time off, and more!

Almstead Tree & Shrub Care Company, LLC provides equal employment opportunities to all employees and applicants for employment.