Sales Support Coordinator

Job Description

Job Description

Founded in 1994, A to Z Media is a family-owned company specializing in Vinyl, CD, DVD, Promotional Product and Apparel, and Manufacturing Services. For over 30 years, we have been committed to delivering exceptional customer service, high-quality products, and competitive pricing for our global clientele. We work closely with clients to provide bespoke manufacturing solutions, including special printing, packaging, production, and logistical support. Our clients range from indie labels and branding agencies to distributors and Fortune 500 companies. At A to Z Media, we pride ourselves on being a true partner in bringing creative visions to life.

We are looking for a Sales Support Administrator to join our team in our New York City Office. The Sales Support Administrator will be responsible for supporting our Sales Team while building exceptional customer relationships that meet or exceed our goals to increase sales.

The ideal candidate is someone who thrives in an energetic environment, has an inherent positive attitude, and is a people-person while managing internal and external relationships. This person will bring new ideas, think outside the box, and have a deep passion for the role and their customers.

Responsibilities

• Learn and demonstrate a clear understanding of our Company's sales processes
• Prepare and write sales orders orders for new and established accounts
• Enter complete and accurate information into custom software
• Lead customers through quotation or order entry, providing clear information on our products and services whether online or in person
• Respond to internal and external inquiries in a timely manner
• Solicit quotes for custom products
• Secure color / stock samples for potential projects; Follow up on CAD and print samples as needed
• Follow up with Sales / Clients as needed
• Spreadsheets - organizing or combining price grids for incoming projects
• Creating pricing comps to present various options
• Utilize price grids to ensure accurate quoting
• Communicate information within and across departments efficiently and effectively
• Conduct vendor research
• Provide training to colleagues and coverage during vacations
• Additional duties as assigned

Qualifications

• Must have strong time management and organizational skills
• Multi-tasking skill set required
• Excellent written, verbal, and interpersonal communication skills
• Ability to navigate complex situations with a positive attitude
• Ability to maintain accurate and detailed records
• Communicate and effectively lead and motivate others
• Critical listening skills capturing sales orders

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