Data Analyst - Patient Experience

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

We are looking for a Data Analyst to support our patient experience focused teams, working cross-functionally with product, engineering, design, growth, clinical, finance, and business leads to guide the strategy and roadmap. Tactically, you’ll work on everything from leading strategic analyses to inform decision-making and prioritization, to measuring product feature performance, to building out data availability and BI solutions, to brainstorming approaches to unstructured problems. You are analytical and technical, and you can communicate excellently with non-technical and technical stakeholders alike. You thrive in a startup setting, where every day is different and the problems that you’re tackling often don’t have established solutions. You have a bias for action, and you love leveraging data to help our members become a healthier version of themselves.

• Leverage data to shape your team/business’ strategy, providing support and/or leadership wherever needed.
• Own projects that span disparate groups with varying levels of technical fluency from end-to-end.
• Communicate not just findings, but also your recommendations to key stakeholders and leadership. You’ll use your insights to advocate for our members, physicians and pharmacists in everything we do.
• Build a data-driven culture wherever you turn, from working with PMs on KPIs, to partnering with engineers on data models, to making sure that all decisions accurately utilize the most powerful data available.
• Play a critical role in attacking opaque, unstructured problems; develop core analytic frameworks that shape the way the company thinks about our business.
• Build out data availability and business intelligence solutions for your team.
• Perform exploratory analyses and in-depth research on large data sets to uncover, size and advocate for opportunities that improve the member experience and key growth KPIs like member conversion and retention

• 2+ years of full-time working experience in quantitative analysis roles
• Expert-level SQL skills
• Strong experience using BI tools (ours is Looker) to effectively convey information
• Strong communication skills with stakeholders of varying technical backgrounds
• Strong problem solving skills, analytical aptitude, and numerical dexterity
• The ability to bring structure to initially unstructured domains
• Demonstrated track record of project ownership

• Working knowledge of Python and associated analytics libraries (Pandas, etc.)
• Experience with product event/attribute tracking design and implementation processes — partnering with product and engineering personnel
• Experience setting up and evaluating experiments

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, fitness, and physical therapy

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

The target base salary for this position ranges from $105,000 to $125,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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