Product Director - Conversation AI Product

Product Director - Conversation AI Product

New York, NY, United States

Job Information

• Job Identification 210598447
• Job Category Product Management
• Business Unit Consumer & Community Banking
• Posting Date 03/24/2025, 03:31 PM
• Locations New York, NY, United States
• Job Schedule Full time

Job Description

We’re seeking a talented product manager to join our product development efforts and drive excellence in our Conversational AI team withing Consumer & Community Bank’s Digital Products Organization.TheChase Digital Assistance (CDA) product area manages the Digital Assistant, Natural Language Search (NLS) and Elastic Search (ES) teams to create engaging and sophisticated natural language experiences to enable convenient, friction-less, consumer financial services experiences which is currently in the mobile app (Digital Assistant), search functions on chase.com and across platforms and channels.

As a Product Director in our Conversational AI team, you will play a pivotal role in delivering exceptional Customer Conversations experiences. You will lead a team of linguistic engineers and product managers, working closely with designers and software developers to create a cohesive customer experience that addresses a diverse array of consumer product offerings. Your expertise in Natural Language Platforms and Conversational AI will be instrumental in optimizing customer conversations.

Job Responsibilities

• Setup the Conversational Optimization discipline within the Conversational AI team in CCB Digital.
• Partner with technology and analytics organization in delivering the conversational journeys and best in class Customer experience.
• Drive the execution of assigned prioritized initiatives in the roadmap, primarily focused on Platform capabilities
• Partner with product owners to perform sprint planning and prioritization of the supporting scrum teams in order to align with roadmap priority and targeted planning
• Own accountability for requirements delivery from start-to-finish, including in-production performance.
• Manage time and work-load effectively in order to support a healthy backlog of requirements.
• Demonstrate ownership of requirements through knowledge expertise, removal of barriers and synchronization with broader product team.

Required qualifications, capabilities, and skills

• 8+ years of Product management or relevant experience as well as record of individual technical achievement
• Proven skills in defining product roadmaps and strategy
• Expertise in championing the product strategy and roadmap with senior executives in Stakeholder LOBs
• Demonstrated experience in Conversational (Chats and Calls) AI, and the use of customer data to build Natural Language (NLP) modeling pipelines for intent classification, training & deploying chatbots.
• Demonstrates thought-leader abilities and/or a proven record of success learning and performing in functional and technical capacities
• Experience with agile product development and software delivery lifecycle
• Proven track record of delivery and new product feature creation

Preferred qualifications, capabilities, and skills

• Technical acumen as a product owner is desired.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.